TechOps Admin I: TS/SCI Poly, 24/7 SOC (Onsite Atlanta)

ZP Group; Atlanta (GA); Vor Ort; USD 78.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision benefits

PTO and paid holidays

401k

Zusammenfassung

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This position will be onsite in Atlanta, GA and require a TS/SCI Full Scope Polygraph!

Qualifikationen

• Active TS/SCI clearance with Full Scope Polygraph.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem-solving skills.
• Ability to work under pressure in time-sensitive outage scenarios.

Aufgaben

• Monitor and report on deployment flow, escalating issues as needed.
• Identify volume drivers and coordinate with feature teams to drive fixes.
• Execute deployment scripts and operational procedures.
• Coordinate restoration actions with cross-functional teams during outages.
• Support outage restoration efforts in accordance with SLAs and established procedures.
• Document all investigative and recovery actions for audit and root cause analysis purposes.
• Identify and implement recovery actions in collaboration with engineering teams.
• Troubleshoot and debug system issues to mitigate service disruptions.
• Update standard operating procedures and technical documentation as needed.
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues.

Kenntnisse

Customer service mindset

Strong communication

Troubleshooting

Working under pressure

Team collaboration

Ausbildung

Bachelor’s Degree in a related field

Jobbeschreibung

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This position will be onsite in Atlanta, GA and require a TS/SCI Full Scope Polygraph!