TechOps Administrator I – Secure SOC (TS/SCI)

Zachary Piper Solutions

Redmond, Northern (WA, KY)

Hybrid

USD 117,000 - 143,000

Full time

3 days ago

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Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. This onsite role in Redmond, WA requires a TS/SCI clearance with Full Scope Polygraph.

You will monitor deployments, assist in outage response, coordinate restorations, and document actions for audits. The position emphasizes strong troubleshooting, customer service, and the ability to work in a

Qualifications

Active TS/SCI clearance with Full Scope Polygraph required.
Bachelor’s Degree or equivalent IT training and hands-on experience.
Strong customer service mindset and communication skills.
Ability to work in a fast-paced environment with shifting priorities.
Strong troubleshooting and problem-solving abilities.
Willingness to support 24/7 shift work.

Responsibilities

Monitor and report on deployment flow, escalating issues as needed.
Coordinate restoration actions with cross-functional teams during outages.
Execute deployment scripts and operational procedures.
Document investigative and recovery actions for audit and root cause analysis.
Identify and implement recovery actions in collaboration with engineering teams.
Troubleshoot and debug system issues to mitigate service disruptions.
Update standard operating procedures and technical documentation as needed.
Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues.