Technology Workplace Specialist

Smith + Howard; Richmond (VA); On-site; USD 55,000 - 60,000; Full time

Job summary

Smith + Howard is seeking a Technology Workplace Specialist to support the full lifecycle of employee technology needs, from onboarding to offboarding, and ensure smooth daily operations of our workplace technology environment. The ideal candidate will have proven expertise in Office 365, SharePoint, and general application administration, along with a strong background in end-user technology support.

This role involves device provisioning and Microsoft 365 administration in a hybrid work

Qualifications

• 1–3 years in Technology Operations or IT Support.
• Hands-on SharePoint administration (permissions, sites, workflows).
• Proficiency with Microsoft 365 ecosystem (Teams, Outlook, OneDrive, Intune).
• Strong user account management (Active Directory / Azure AD).
• Familiarity with workplace hardware (printers, AV systems).
• Excellent problem-solving, communication and documentation.

Responsibilities

• Provide comprehensive endpoint support, including deployment and upkeep of laptops, monitors, docking stations, peripherals, and apps.
• Manage and troubleshoot AV and video conferencing systems in meeting rooms.
• Oversee IT inventory and coordinate refreshes or replacements.
• Handle onboarding/offboarding, including device imaging, account provisioning, and access deactivation.
• Perform laptop builds, software installs, and user account creation across Microsoft 365 and enterprise platforms.
• Act as primary contact for workplace technology support with timely issue resolution.
• Document IT processes and provide knowledge-sharing materials for team and end users.
• Administer and support tax and assurance software: Wolters Kluwer, CaseWare, Thomson Reuters.

Skills

SharePoint administration

Microsoft 365

AD/Azure AD

IT support

Tools

Intune

Windows Autopilot

PowerShell

Job description

Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard. Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We have a national reach, while still offering a local firm flavor. We offer competitive pay, excellent training opportunities and great benefits. You can help influence our culture and have the support and dedication from our leaders to help you achieve your career goals. Smith + Howard provides a great opportunity for professional growth and advancement within one the region's top firms.

Summary

In our Technology Workplace Specialist role, you will support the full lifecycle of employee technology needs, from onboarding to offboarding, while ensuring smooth daily operations of our workplace technology environment. The ideal candidate will have proven expertise in Office 365, SharePoint, and general application administration, along with a strong background in end-user technology support.

Essential Functions

• Provide comprehensive support and maintenance for endpoint technology, including the administration, deployment, and upkeep of laptops, monitors, docking stations, peripherals, and applications, to ensure seamless user experiences and operational efficiency
• Manage and troubleshoot audio-visual and video conferencing systems in meeting rooms to ensure smooth collaboration experiences.
• Oversee and track IT inventory (laptops, accessories, workplace devices) and coordinate equipment refreshes or replacements.
• Handle employee onboarding and offboarding, including laptop imaging, account provisioning, and access deactivation.
• Perform laptop builds, software installations, and user account creations across Microsoft 365 and other enterprise platforms.
• Act as primary point of contact for workplace technology support, ensuring timely resolution of in-office issues.
• Document IT processes and provide knowledge-sharing materials for both team use and end-user support.
• Administration and support of tax and assurance software applications. Hands-on experience with industry-standard platforms, including Wolters Kluwer, CaseWare, and Thomson Reuters, is highly desirable

Position Requirements

• 1-3 years of experience in Technology Operations, IT Support, or similar role.
• Hands-on experience with SharePoint administration (permissions management, site design, content deployment, workflows).
• Proficiency in Microsoft 365 ecosystem (Teams, Outlook, OneDrive, Intune).
• Strong understanding of user account management (Active Directory / Azure AD).
• Familiarity with workplace technology hardware (printers, scanners, AV/meeting room systems).
• Excellent problem-solving, communication, and documentation skills.

Preferred Skills

• Strong ability to work independently and self-sufficiently in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to explain technical solutions to non-technical users.
• Previous experience supporting a hybrid workforce (in-office and remote employees).
• Hands-on knowledge of Intune and Windows Autopilot for device provisioning and management.
• Familiarity with ticketing/ITSM tools (FreshService, Jira, or similar) and escalation workflows.
• Solid troubleshooting skills across hardware, software, and networking layers.
• Exposure to automation or scripting tools (e.g., PowerShell, Power Automate) a plus

The target salary range for this role is between $55,000 - $60,000.

Why Join Us?

You’ll be part of a collaborative Technology Operations team focused on improving the digital employee experience across the company. We value problem solvers who take initiative and bring both technical expertise and customer-first mindset to workplace technology challenges.