Workplace Technology Specialist – IT Ops & End‑User Support

Smith + Howard; Richmond (VA); On-site; USD 55,000 - 60,000; Full time

Job summary

Smith + Howard is seeking a Technology Workplace Specialist to support the full lifecycle of employee technology needs, from onboarding to offboarding, and ensure smooth daily operations of our workplace technology environment. The ideal candidate will have proven expertise in Office 365, SharePoint, and general application administration, along with a strong background in end-user technology support.

This role involves device provisioning and Microsoft 365 administration in a hybrid work

Qualifications

• 1–3 years in Technology Operations or IT Support.
• Hands-on SharePoint administration (permissions, sites, workflows).
• Proficiency with Microsoft 365 ecosystem (Teams, Outlook, OneDrive, Intune).
• Strong user account management (Active Directory / Azure AD).
• Familiarity with workplace hardware (printers, AV systems).
• Excellent problem-solving, communication and documentation.

Responsibilities

• Provide comprehensive endpoint support, including deployment and upkeep of laptops, monitors, docking stations, peripherals, and apps.
• Manage and troubleshoot AV and video conferencing systems in meeting rooms.
• Oversee IT inventory and coordinate refreshes or replacements.
• Handle onboarding/offboarding, including device imaging, account provisioning, and access deactivation.
• Perform laptop builds, software installs, and user account creation across Microsoft 365 and enterprise platforms.
• Act as primary contact for workplace technology support with timely issue resolution.
• Document IT processes and provide knowledge-sharing materials for team and end users.
• Administer and support tax and assurance software: Wolters Kluwer, CaseWare, Thomson Reuters.

Skills

SharePoint administration

Microsoft 365

AD/Azure AD

IT support

Tools

Intune

Windows Autopilot

PowerShell

Job description

Smith + Howard is seeking a Technology Workplace Specialist to support the full lifecycle of employee technology needs, from onboarding to offboarding, and ensure smooth daily operations of our workplace technology environment. The ideal candidate will have proven expertise in Office 365, SharePoint, and general application administration, along with a strong background in end-user technology support.

This role involves device provisioning and Microsoft 365 administration in a hybrid work