Desktop Specialist

SmithGroup; Washington (District of Columbia); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

3 weeks PTO within first year

8 paid federal holidays

15 extra Fridays off

Medical, dental, and vision coverage

401(k) with employer matching

Tuition reimbursement

Job summary

SmithGroup, the Washington, DC office, seeks a Desktop Specialist to join our IT team. This in-office role supports local and remote employees, troubleshoots Windows, M365, and hardware issues, and leads new employee orientations.

The ideal candidate has an associate's degree or equivalent, 2–4 years in IT, strong communication, and a proactive, collaborative approach to problem solving. Eligible for a competitive benefits package and PTO.

Qualifications

• Minimum of an associate's degree or equivalent experience.
• 2-4 years of experience in IT.
• Excellent written and verbal communication skills and a great customer service attitude.
• Strong initiative and ability to be a self-starter; work with minimal supervision.
• Detail oriented and able to work in a team environment.
• Able to set priorities, multitask and work independently.
• Demonstrates ability to learn new skills.
• Strong problem solving ability.

Responsibilities

• Troubleshoot and solve network, software and hardware issues in a Microsoft Windows environment.
• Handle IT support requests and questions from employees in SmithGroup offices or remotely.
• Troubleshoot and solve issues within Microsoft 365 (MS Teams, OneDrive, SharePoint) environment.
• Conduct new employee orientations.
• Setup, configure and maintain desktops, laptops, printers, and network accounts.

Skills

IT experience

Communication

Customer service

Teamwork

Initiative

Prioritization

Multitasking

Detail-oriented

Learning new skills

Education

Associate's degree or equivalent

Tools

Microsoft Windows

MS Teams

OneDrive

SharePoint

Job description

SmithGroup is an integrated design firm with a reputation for cultivating a top-ranked culture while pioneering award-winning innovative design solutions. We blend research, data and technology with ingenuity and a creative spirit to deliver resilient, inclusive spaces that solve our clients' greatest challenges. Our teams create exceptional design solutions for healthcare, science and technology, workplace, mixed use, higher education, cultural, waterfront, parks and open spaces, and urban environments. We are looking for passionate problem solvers who want to elevate design, push boundaries and create a more resilient future.

The Washington, DC office of SmithGroup is looking for a Desktop Specialist to join our team. As an IT team member, you will work directly with local office employees as well as remotely support SmithGroup employees in all offices around the country. Working with a firm wide team, you will collaborate on projects and initiatives, improve workflows, develop standards as well as evaluate and use cases for new technologies across the entire firm. This is a fully in-office position.

Working with us you will:

• Troubleshoot and solve network, software and hardware issues in a Microsoft Windows environment
• Handle IT support requests and questions from employees working in SmithGroup offices or remotely
• Troubleshoot and solve network, software and hardware issues working within the Microsoft M365 environment including MS Teams, OneDrive, and SharePoint online
• Conduct new employee orientations
• Setup, configure and maintain desktops, laptops, printers, and network accounts
• Instruct employees on the proper use of IT equipment and software
• Support employees in a hybrid work environment assisting with virtual meetings/video conferencing and troubleshooting connectivity issues
• Regularly attend web conferences and collaborate with other IT staff in other offices across the country
• Assist in moving IT equipment to different locations within the office
• Work collaboratively with other IT members to solve problems and improve workflows
• Engage in a team-oriented approach using shared knowledge, best practices and organizational awareness
• Be a valued contributor, improving workflows and creating documentation for SmithGroup

An ideal candidate:

• Minimum of an associate's degree or equivalent experience.
• 2-4 years of experience in the field of IT.
• Excellent written and verbal communication skills and a great customer service attitude.
• A strong level of initiative and an ability to be a self-starter; ability to work with minimum supervision.
• Must be detail oriented and able to work in a team environment.
• Must be able to set priorities, multitask and work independently.
• Demonstrates ability to learn new skills.
• Strong problem solving ability.

At SmithGroup, we are committed to helping our staff thrive with great projects and time to unwind. We offer flexible scheduling, 3 weeks of PTO within your first year of employment with the option of purchasing additional time off, 8 paid federal holidays, plus 15 extra Fridays off! Our benefits plan includes medical, dental, and vision coverage, wellbeing resources, paid parental leave, a flex spending account and voluntary insurance options. We invest in your future through our 401(k) program with employer matching, tuition reimbursement program, one-on-one career coaching and professional development opportunities. While we may ultimately pay more or less than a posted salary range, at the time of posting the anticipated salary range for this position is $23.56 to $25.00 per hour. You are eligible to receive overtime pay for hours worked beyond 40 in a work week and a performance-based bonus each year.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you require reasonable accommodation to complete this application, interview, or otherwise participate in the employee selection process, please direct your inquiries to [e-mail].