Technology Training Specialist

Morgan, Lewis & Bockius LLP; San Francisco (CA); Hybrid; USD 81,440 - 130,585; Full time

Job summary

Morgan, Lewis & Bockius LLP is seeking a Technology Instructor to provide educational and technology support services for end-user productivity. This role prepares, organizes, and conducts training and support activities across our San Francisco office with a hybrid work schedule.

The position reports to the Firm Technology Education Manager and maintains instructional records, evaluates program effectiveness, and monitors progress.

Qualifications

• Bachelor's degree and minimum of three (3) years of experience in technology training in an adult learning environment.
• Advanced knowledge of office productivity software and Microsoft and mobile operating systems.

Responsibilities

• Responds to end-users and clients on technology-related issues and questions and provides coaching and best-practice advice.
• Prepares, organizes, and conducts educational and end-user support activities.
• Communicates with, evaluates usage patterns of, and recommends best practices to attorneys and staff to ensure optimal use of the firm's technology.
• May collaborate with other subject-matter experts in designing, documenting and delivering curricula and job-support solutions on in-house programs and deliver firm-wide, regional and local technology instruction in-person or online.
• Designs and develops video, written and visual content.
• Records and edits audio and video for teasers, recaps, and software video tips.
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications.
• Makes "best practices" recommendations on commonly used firm-supported applications; in this capacity, assists IT developers and attorneys and staff.

Skills

Office productivity software

Microsoft Windows

Mobile operating systems

Education

Bachelor's degree in a related field

3+ years of technology training experience

Job description

Morgan, Lewis & Bockius LLP is seeking a Technology Instructor to provide educational and technology support services for end-user productivity. This role prepares, organizes, and conducts training and support activities across our San Francisco office with a hybrid work schedule.

The position reports to the Firm Technology Education Manager and maintains instructional records, evaluates program effectiveness, and monitors progress.