Technology Instructor

Morgan, Lewis & Bockius LLP; San Francisco (CA); Hybrid; USD 81,440 - 130,585; Full time

Job summary

Morgan, Lewis & Bockius LLP is seeking a Technology Instructor to provide educational and technology support services for end-user productivity. This role prepares, organizes, and conducts training and support activities across our San Francisco office with a hybrid work schedule.

The position reports to the Firm Technology Education Manager and maintains instructional records, evaluates program effectiveness, and monitors progress.

Qualifications

• Bachelor's degree and minimum of three (3) years of experience in technology training in an adult learning environment.
• Advanced knowledge of office productivity software and Microsoft and mobile operating systems.

Responsibilities

• Responds to end-users and clients on technology-related issues and questions and provides coaching and best-practice advice.
• Prepares, organizes, and conducts educational and end-user support activities.
• Communicates with, evaluates usage patterns of, and recommends best practices to attorneys and staff to ensure optimal use of the firm's technology.
• May collaborate with other subject-matter experts in designing, documenting and delivering curricula and job-support solutions on in-house programs and deliver firm-wide, regional and local technology instruction in-person or online.
• Designs and develops video, written and visual content.
• Records and edits audio and video for teasers, recaps, and software video tips.
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications.
• Makes "best practices" recommendations on commonly used firm-supported applications; in this capacity, assists IT developers and attorneys and staff.

Skills

Office productivity software

Microsoft Windows

Mobile operating systems

Education

Bachelor's degree in a related field

3+ years of technology training experience

Job description

Morgan, Lewis & Bockius LLP, one of the world's leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Instructor to provide educational and technology support services of a moderate to complex nature to ensure end-user productivity and efficiency. This position prepares, organizes, and conducts educational and end-user support activities; and provides best-practices analysis and advice.

Reporting to the Firm Technology Education Manager, the Technology Instructor maintains records of instructional activities and attendance, evaluates program effectiveness, and monitors employee progress in one or more assigned offices.

This position will be resident in our San Francisco office with a hybrid working schedule.

Instructional/Support Activities Include:

• Responds to end-users and clients on technology-related issues and questions and provides coaching and best-practice advice.
• Prepares, organizes, and conducts educational and end-user support activities.
• Communicates with, evaluates usage patterns of, and recommends "best practices" to attorneys and staff to ensure optimal use of the firm's technology based on knowledge of Firm technology and demonstrates mastery of the firm's applications.
• May collaborate with other subject-matter experts in designing, documenting and delivering curricula and job-support solutions on in-house programs and deliver firm-wide, regional and local technology instruction in-person or online.
• Designs and develops video, written and visual content.
• Records and edits audio and video for teasers, recaps, and software video tips.
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications.
• Makes "best practices" recommendations on commonly used firm-supported applications; in this capacity, assists IT developers and attorneys and staff.

Experience/Qualifications:

• Bachelor's degree and minimum of three (3) years of experience in technology training in an adult learning environment.
• Advanced knowledge of office productivity software and Microsoft and mobile operating systems.

For positions in San Francisco, CA, the salary range for this position is: $81,640.00 - $130,585.00. The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will" position and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors.

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants

Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information.

Morgan, Lewis & Bockius LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or [e-mail].

If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.