Information Technology Instructor

The Phoenix Group; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

The Phoenix Group seeks a Technology Training Specialist to design, implement, and improve training programs that maximize technology use and streamline onboarding for lawyers and staff.

You will lead engaging instructional sessions, develop comprehensive training materials, and provide technical support across office locations to promote a culture of continuous learning and proficiency.

Qualifications

• Bachelor’s degree required with 3–5 years in legal or professional services environments.
• Experience delivering adult learning programs, instructional design, or corporate training.
• Strong organization skills and ability to manage multiple projects and deadlines.
• Excellent verbal and written communication with attention to detail.
• Deep understanding of adult learning principles and adaptable training styles.
• Curiosity, adaptability, and enthusiasm for learning new technologies.
• Ability to translate complex concepts into user-friendly training content.
• High energy, proactive attitude, and customer-focused approach.

Responsibilities

• Partner with training leadership to refine instructional methodologies, learning experiences, and curriculum effectiveness.
• Coordinate and facilitate onboarding technology sessions ensuring consistency across offices.
• Develop and facilitate training on legal software platforms, productivity tools, and practice group workflows.
• Advocate for technology adoption through engaging methods to increase user engagement.
• Support teams with technical document management, workflow optimization, and software support.
• Create, update, and maintain training manuals, quick reference guides, and on-demand resources.
• Collaborate with leaders to assess training needs and tailor solutions for diverse audiences.
• Troubleshoot hardware and software issues in Windows, Microsoft 365, and law practice apps.
• Provide virtual, remote, on-site, and on-demand support to attorneys and staff.

Skills

Instructional design

Adult learning principles

Training delivery

Communication skills

Project management

Technical troubleshooting

Change management

Learning needs analysis

Education

Bachelor’s Degree in a relevant field

Tools

NetDocuments

Litera Create

NTD

iTimekeep

Microsoft Teams

Zoom

Camtasia

Job description

This position involves collaborating with the technology training team to design, implement, and improve training programs that maximize technology utilization, streamline onboarding, and promote best practices. The specialist will lead efforts in delivering engaging instructional sessions, developing comprehensive training materials, and supporting lawyers and staff with technical issues to foster a culture of continuous learning and technological proficiency.

Key Responsibilities

• Partner with the training leadership to refine instructional methodologies, learning experiences, and curriculum effectiveness.
• Coordinate and facilitate new hire onboarding technology sessions ensuring consistency across all office locations.
• Develop and facilitate technical training on legal software platforms, productivity tools, communication systems, and specialized practice group technology workflows.
• Advocate for technology adoption through engaging training methods, demonstrating the value of new tools and workflows to increase user engagement and buy-in.
• Support legal and administrative teams with technical document management, workflow optimization, and support for legal software applications.
• Create, update, and maintain training manuals, quick reference guides, tip sheets, on-demand resources, and other instructional materials.
• Collaborate with practice leaders and department managers to assess and address training needs, tailoring solutions to diverse audiences.
• Troubleshoot hardware and software issues related to Windows operating systems, Microsoft Office suite, document management systems, customer relationship management platforms, and other law practice applications.
• Provide virtual, remote, on-site, and on-demand technical support to attorneys and staff to ensure seamless technology usage.

Core Qualifications & Requirements

• Bachelor’s Degree in relevant field with 3-5 years of experience in a legal or professional services environment.
• Proven experience in delivering adult learning programs, instructional design, or corporate training.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines efficiently.
• Excellent verbal and written communication skills, with meticulous attention to detail.
• Deep understanding of adult learning principles, with adaptable training styles for diverse audiences.
• Demonstrated curiosity, adaptability, and enthusiasm for learning new technologies and driving change.
• Ability to quickly learn new systems and translate complex technical concepts into user-friendly training content.
• High energy, proactive attitude, and customer-focused approach to support and education.

Nice-to-Have Qualifications

• Experience with legal technology platforms such as NetDocuments, Litera Create, and legal workflow tools like NTD.
• Familiarity with AI tools and legal time tracking software such as iTimekeep.
• Basic knowledge of Mac OS, iPhone devices, and international practice requirements.
• Skilled in online collaboration platforms like Microsoft Teams, Zoom, and e-learning creation tools such as Camtasia.

Core Technical Skills

• Windows OS, Microsoft 365 Suite (Word, Outlook, Excel, PowerPoint), Teams, Zoom
• Legal document management software (NetDocuments), document creation tools (Litera Create), workflow management (NTD)
• E-learning authoring platforms, remote support software, AI tools integration
• Time entry applications such as iTimekeep