Technology Technician II: IT Help Desk & Projects

Mansfield Public Schools; Mansfield (MA); On-site; USD 60,000 - 65,000; Full time

Job summary

Mansfield Public Schools is seeking a Technology Technician - Level 2 (Calendar Year) to support a range of IT services across multiple school sites in Mansfield, MA. The role covers Active Directory, VoIP, security, antivirus, backup, virtualization, Windows Server OS, Chrome OS, and macOS, with emphasis on timely resolutions and user support.

You will manage hardware lifecycle, coordinate deployments, and mentor other technicians and summer interns while collaborating with district vendors.

Qualifications

• 2–3 years hands-on support experience.
• Familiarity with Google Workspace tools, apps and extensions with experience using the Google Admin Console.
• Strong technical troubleshooting and problem-solving skills, including diagnosing and resolving hardware, software and connectivity issues.
• Ability to provide technical guidance, training and support to help desk staff.

Responsibilities

• Assist in supporting Active Directory, VoIP, security, antivirus, backup, virtualization, Windows Server OS, Chrome OS, Mac OS and wireless systems and devices.
• Setup/configure new or existing hardware and software used throughout the district.
• Provide hardware, software, telephone and email support to users across the district.
• Coordinate planning, deployment and lifecycle management of district hardware.
• Manage ticketing system to ensure accurate and timely documentation of resolutions.
• Serve as the first point of contact for help desk escalation support issues.
• Provide guidance to Technology Technicians and summer interns.
• Lead and coordinate technology projects from planning through implementation and support.

Skills

Active Directory

VoIP

Chrome OS

Windows OS

Mac OS

Google Workspace

Tools

Google Admin Console

Chromebook management

MDM configuration

Job description

Mansfield Public Schools is seeking a Technology Technician - Level 2 (Calendar Year) to support a range of IT services across multiple school sites in Mansfield, MA. The role covers Active Directory, VoIP, security, antivirus, backup, virtualization, Windows Server OS, Chrome OS, and macOS, with emphasis on timely resolutions and user support.

You will manage hardware lifecycle, coordinate deployments, and mentor other technicians and summer interns while collaborating with district vendors.