Technology Technician - Level 2 (Calendar Year)

Mansfield Public Schools; Mansfield (MA); On-site; USD 60,000 - 65,000; Full time

Job summary

Mansfield Public Schools is seeking a Technology Technician - Level 2 (Calendar Year) to support a range of IT services across multiple school sites in Mansfield, MA. The role covers Active Directory, VoIP, security, antivirus, backup, virtualization, Windows Server OS, Chrome OS, and macOS, with emphasis on timely resolutions and user support.

You will manage hardware lifecycle, coordinate deployments, and mentor other technicians and summer interns while collaborating with district vendors.

Qualifications

• 2–3 years hands-on support experience.
• Familiarity with Google Workspace tools, apps and extensions with experience using the Google Admin Console.
• Strong technical troubleshooting and problem-solving skills, including diagnosing and resolving hardware, software and connectivity issues.
• Ability to provide technical guidance, training and support to help desk staff.

Responsibilities

• Assist in supporting Active Directory, VoIP, security, antivirus, backup, virtualization, Windows Server OS, Chrome OS, Mac OS and wireless systems and devices.
• Setup/configure new or existing hardware and software used throughout the district.
• Provide hardware, software, telephone and email support to users across the district.
• Coordinate planning, deployment and lifecycle management of district hardware.
• Manage ticketing system to ensure accurate and timely documentation of resolutions.
• Serve as the first point of contact for help desk escalation support issues.
• Provide guidance to Technology Technicians and summer interns.
• Lead and coordinate technology projects from planning through implementation and support.

Skills

Active Directory

VoIP

Chrome OS

Windows OS

Mac OS

Google Workspace

Tools

Google Admin Console

Chromebook management

MDM configuration

Job description

Technology Technician - Level 2 (Calendar Year)

Mansfield Public Schools Mansfield Public Schools - Mansfield, Massachusetts Open in Google Maps

Job Description

• Assist in supporting Active Directory, VoIP, security, antivirus, backup, virtualization, windows server OS, chrome OS, mac OS and wireless systems and devices;
• Setup/configure new or existing hardware and software used throughout the district;
• Provide hardware, software, telephone and email support to users in multiple locations across the school district;
• Coordinate the planning, deployment and lifecycle management of district hardware;
• Manage ticketing system to ensure accurate and timely documentation of resolutions;
• Serve as the first point of contact for help desk escalation support issues;
• Provide assistance, training and guidance to Technology Technicians and summer interns;
• Lead and coordinate technology projects as assigned from planning through implementation and support;
• Serve as liaison between district vendors as needed;
• Research and respond to security issues to protecting against viruses, malware and malicious intent;
• Maintain accurate and up-to-date written documentation on district configurations, systems and applications;
• Review help desk trends and records to identify opportunities for process improvements, training and system enhancements;
• Bring unusual conditions or situations to the attention of the Technology Director;
• Provide backup support to other IT staff members as needed;
• Other duties as assigned.

Position Type: Full-time

Starting Date: Dec 7, 2026

Support Staff > Computer Support

Support Staff > Network Services

Job Requirements

• Qualifications include:
  • 2 – 3 years hands‑on support experience;
  • Working knowledge of Chrome OS, mac OS, Windows operating systems, chromebook management, desktop imaging, VoIP, Active Directory, wireless and MDM configuration/deployment solutions;
  • Familiarity with Google Workspace tools, apps and extensions with experience using the Google Admin Console;
  • Strong technical troubleshooting and problem‑solving skills, including the ability to diagnose and resolve complex hardware, software and connectivity issues in a timely manner;
  • Ability to provide technical guidance, training and support to help desk staff;
  • Ability to work independently in a fast‑paced environment, juggling many tasks and requests across the district;
  • Ability to recognize, communicate and escape unusual conditions and security concerns to IT network staff;
  • Strong organizational skills and the ability to organize, prioritize, and troubleshoot a large volume of requests by students and staff;
  • Ability to interact and communicate with users at varying technical competency levels;
  Physical requirements:
  • The ability to lift and carry 50 pounds and have transportation to move to different schools as needed;
  • Position may require long periods of moderate physical activity, including, but not limited to, bending, stooping, and lifting equipment;
  Pay: $60,000 - $65,000 annually (depending on experience);
  • Citizenship, residency or work visa required

Contact Information

• Lori Letendre , Technology Coordinator
• 250 East Street
• Mansfield, Massachusetts 02048
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]