School IT Operations Technician

Westport Public Schools; Westport (CT); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

Health & Dental Insurance

Retirement plan

Paid leave & holidays

Job summary

Westport Public Schools seeks a Computer Operations Technician to join the technology team for a 12-month, full-time role at the Town School Office. The position provides helpdesk support to parents and staff, with responsibilities including intake of service calls, software licensing management, asset tracking, and assisting with new technology deployments.

Applicants should have 1–2 years in IT helpdesk, a computer-related bachelor's degree or equivalent, and proficiency with G-Suite or MS

Qualifications

• One to two years' experience in desktop or IT helpdesk support.
• Bachelor's degree with a computer related major and applicable certifications highly desirable.
• High proficiency in G-Suite or MS Office, especially Sheets/Excel.
• Experience with PowerSchool student management system and student/parent portals.
• Proficiency in the setup and installation of Windows 11 and Microsoft Office applications.
• Strong phone communication and people skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to handle multiple assignments with attention to detail.
• Ability to prioritize and meet deadlines consistently.
• Effective oral and written communication skills.
• Knowledge of current technological developments and trends.
• Must have valid driver's license and vehicle to move between sites.
• Must be able to lift and move equipment weighing up to 50 pounds.

Responsibilities

• Provide quality technical support to parents and staff via phone, email, and helpdesk program.
• Assist with the initial intake of and routing of service calls.
• Assist with software licensing management and student data privacy tracking.
• Assists with the procurement process of equipment, software and supplies for the technology department, including processing and tracking of assets and outsourced repair tickets.
• Assist with state reporting and data processing as needed.
• Assist in the setup and implementation of new technologies as needed.

Skills

IT helpdesk support

Phone communication

Analytical skills

Deadline management

Multitasking

Technical trend awareness

Valid driver's license

Physical ability to lift

Education

Bachelor's degree in computer-related field

Tools

PowerSchool

G-Suite / MS Office

Windows 11 setup

Job description

Westport Public Schools seeks a Computer Operations Technician to join the technology team for a 12-month, full-time role at the Town School Office. The position provides helpdesk support to parents and staff, with responsibilities including intake of service calls, software licensing management, asset tracking, and assisting with new technology deployments.

Applicants should have 1–2 years in IT helpdesk, a computer-related bachelor's degree or equivalent, and proficiency with G-Suite or MS