Technology Support Technician: Empowering School Tech

Lansingschools

Lansing (MI)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

The Lansing School District is seeking a Technology Support Technician to maintain and troubleshoot district computer systems, networks, and printers. You will assist users by phone, email, or in person, ensuring responsive and reliable IT services across 25 buildings.

Ideal candidates have an associate degree or technical certifications, plus 1–3 years of IT experience; bachelor’s degree preferred. Strong customer service and teamwork are essential in this dynamic environment.

Qualifications

Associate degree in a technical field or relevant certifications.
1–3 years IT experience; 4–6 years is also listed as preferred.
Bachelor’s degree with a technical major is preferred.

Responsibilities

Identify and resolve hardware, software, and network issues for end-users.
Set up new computer systems, software, and peripherals per user needs.
Provide technical support via phone, email, or in-person.
Perform updates, security patches, and backups to keep systems secure.
Create and maintain records of issues and solutions for knowledge sharing.
Collaborate with IT staff to address complex problems and upgrade infrastructure.
Learn from feedback and build relationships to foster a welcoming environment.
Perform additional duties as assigned.