Technology Support Technician

Lever, Inc.; Lansing (MI); On-site; USD 33,000 - 62,000; Full time

Job summary

Lansing School District in Lansing, MI is hiring a Technology Support Technician to keep computers, networks, and systems running smoothly for students and staff.

The role involves troubleshooting, setting up new systems, providing user support by phone, email or in person, performing routine maintenance, and documenting solutions to aid future troubleshooting.

The district is committed to diversity, equity, and inclusion and offers a collaborative work environment.

Qualifications

• Associate degree or equivalent technical certifications.
• 1-3 years IT experience.
• Strong customer service orientation with patience and empathy.
• Valid Michigan driver’s license and reliable transportation.
• Alignment with Lansing School District's mission and values.

Responsibilities

• Identify and resolve hardware, software, and network issues for end-users, ensuring minimal downtime and disruption.
• Set up new computer systems, software applications, and peripheral devices, ensuring they are configured correctly and meet user requirements.
• Provide technical support to users via phone, email, or in-person, guiding them through problem resolution and answering their technical questions.
• Perform regular maintenance tasks such as software updates, security patches, and backups to ensure systems are up-to-date and secure.
• Create and maintain detailed records of technical issues, solutions, and procedures to aid in future troubleshooting and knowledge sharing.
• Work closely with other IT professionals to address complex issues, implement new technologies, and improve overall IT infrastructure.
• Learn and grow by incorporating feedback from colleagues, managers, and professional development sessions
• Build relationships with colleagues and other stakeholders to ensure a safe, welcoming, and collaborative work environment
• Other duties as assigned to best support the Lansing School District mission

Skills

Customer service

Patience and empathy

Education

Associate degree in a Technical Field

Bachelor degree in a technical major (Preferred)

Tools

Windows 10/11 Support

Remote Desktop Tools

Ticketing Software

Job description

The Lansing School District serves over 10,000 PreK-12 students across 25 school buildings in the increasingly diverse urban community of Lansing, MI. We are unique compared to other districts because of the wide variety of exciting and innovative educational options from which families and staff members can choose. All of Lansing School District’s team members are dedicated to our mission to provide an excellent education to all students in a safe and nurturing environment.

In pursuit of this mission, we are hiring a Technology Support Technician. A Technology Support Technician plays a crucial role in keeping the digital world running smoothly. They troubleshoot and resolve technical issues, ensuring that computers, networks, and systems operate efficiently. With their expertise, they empower users to leverage technology effectively, enhancing productivity and innovation. Every day brings new challenges and opportunities to learn, making this role dynamic and rewarding for those passionate about technology.

Minimum Qualifications

• Minimum associate degree in a Technical Field OR certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), etc
• Minimum 1-3 years of IT experience
• Strong customer service skills to assist and support users with patience and empathy, ensuring a positive user experience.
• A valid Michigan driver’s license and reliable transportation are necessary.
• Alignment with Lansing School District's mission and values

Preferred Qualifications

• Bachelor (4-year) degree, with a technical major (Preferred)
• Four to six years IT experience including, but not limited to:
• Windows 10/11 Support
• Help Desk Support
• Printer Support
• Remote Desktop Tools
• Ticketing Software

Job Responsibilities

• Identify and resolve hardware, software, and network issues for end-users, ensuring minimal downtime and disruption.
• Set up new computer systems, software applications, and peripheral devices, ensuring they are configured correctly and meet user requirements.
• Provide technical support to users via phone, email, or in-person, guiding them through problem resolution and answering their technical questions.
• Perform regular maintenance tasks such as software updates, security patches, and backups to ensure systems are up-to-date and secure.
• Create and maintain detailed records of technical issues, solutions, and procedures to aid in future troubleshooting and knowledge sharing.
• Work closely with other IT professionals to address complex issues, implement new technologies, and improve overall IT infrastructure.
• Learn and grow by incorporating feedback from colleagues, managers, and professional development sessions
• Build relationships with colleagues and other stakeholders to ensure a safe, welcoming, and collaborative work environment
• Other duties as assigned to best support the Lansing School District mission

Work Environment & Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Primarily sedentary work involving extended periods of sitting and computer use.
• Occasional walking or standing within an office or school building to retrieve files, assist visitors, or attend meetings.
• Frequent verbal and written communication using phone, email, and in-person interactions.
• Daily use of office technology including computers, printers, and phones.
• May occasionally lift or move materials or packages weighing up to 20 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary

$32,644 - $61,700 a year

At Lansing School District, we champion diversity, equity, and inclusion, providing equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or sexual orientation. We foster a rich environment for professional growth and student experiences by valuing diverse perspectives. As an equal opportunity employer, we invite passionate individuals dedicated to educational excellence to apply for our positions.

This job description is intended to outline the general responsibilities and qualifications for the position. It is not an exhaustive list of duties, and the Lansing School District reserves the right to modify job responsibilities as needed. Due to the evolving needs of the District, additional job responsibilities may be assigned (depending on funding sources).