School IT Support Technician — Enable Learning

Lever, Inc.; Lansing (MI); On-site; USD 33,000 - 62,000; Full time

Job summary

Lansing School District in Lansing, MI is hiring a Technology Support Technician to keep computers, networks, and systems running smoothly for students and staff.

The role involves troubleshooting, setting up new systems, providing user support by phone, email or in person, performing routine maintenance, and documenting solutions to aid future troubleshooting.

The district is committed to diversity, equity, and inclusion and offers a collaborative work environment.

Qualifications

• Associate degree or equivalent technical certifications.
• 1-3 years IT experience.
• Strong customer service orientation with patience and empathy.
• Valid Michigan driver’s license and reliable transportation.
• Alignment with Lansing School District's mission and values.

Responsibilities

• Identify and resolve hardware, software, and network issues for end-users, ensuring minimal downtime and disruption.
• Set up new computer systems, software applications, and peripheral devices, ensuring they are configured correctly and meet user requirements.
• Provide technical support to users via phone, email, or in-person, guiding them through problem resolution and answering their technical questions.
• Perform regular maintenance tasks such as software updates, security patches, and backups to ensure systems are up-to-date and secure.
• Create and maintain detailed records of technical issues, solutions, and procedures to aid in future troubleshooting and knowledge sharing.
• Work closely with other IT professionals to address complex issues, implement new technologies, and improve overall IT infrastructure.
• Learn and grow by incorporating feedback from colleagues, managers, and professional development sessions
• Build relationships with colleagues and other stakeholders to ensure a safe, welcoming, and collaborative work environment
• Other duties as assigned to best support the Lansing School District mission

Skills

Customer service

Patience and empathy

Education

Associate degree in a Technical Field

Bachelor degree in a technical major (Preferred)

Tools

Windows 10/11 Support

Remote Desktop Tools

Ticketing Software

Job description

Lansing School District in Lansing, MI is hiring a Technology Support Technician to keep computers, networks, and systems running smoothly for students and staff.

The role involves troubleshooting, setting up new systems, providing user support by phone, email or in person, performing routine maintenance, and documenting solutions to aid future troubleshooting.

The district is committed to diversity, equity, and inclusion and offers a collaborative work environment.