Technology Support Specialist I (On-Site & Remote)

Mesa County Valley School District 51; Colorado; On-site; USD 40,000 - 45,000; Full time

Job summary

Mesa County Valley School District 51 is seeking a Technician, Technology Support I to provide on-site and remote technical support across several district locations. You will diagnose and repair hardware, software, and network devices while delivering exceptional customer service.

The role emphasizes connectivity issues, inventory management, and timely resolutions, with requirements including a high school diploma and two years of tech support experience.

Qualifications

• Minimum two years of technology customer service or help desk experience required.
• Criminal background check required for hire.
• Valid Colorado driver's license required for hire.
• Must be able to lift 35 pounds.

Responsibilities

• Provide remote and on-site support for assigned locations, resolving hardware and software issues.
• Troubleshoot and repair desktops, laptops, printers, and other peripherals.
• Deliver on-site support to District buildings and handle equipment for installations and repairs.
• Maintain high level of customer service during face-to-face interactions.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

Active Directory

Google Workspace

Office 365

G-Suite

Job description

Mesa County Valley School District 51 is seeking a Technician, Technology Support I to provide on-site and remote technical support across several district locations. You will diagnose and repair hardware, software, and network devices while delivering exceptional customer service.

The role emphasizes connectivity issues, inventory management, and timely resolutions, with requirements including a high school diploma and two years of tech support experience.