Technology Support Specialist — Education IT with Purpose

Nashoba Learning Group; Billerica (MA); In loco; USD 57.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Descrizione del lavoro

Nashoba Learning Group in Massachusetts is seeking a hands-on Technology Support Specialist to support staff and students across Windows endpoints, Chromebooks, iPads, and Android devices. The role involves deploying imaging workflows, managing Google Workspace, and providing on-site support across two campuses in Billerica and Bedford.

You will travel between buildings, assist in maintaining device ecosystems, and collaborate with a lean IT team to improve classroom technology and school

Competenze

• 1–2 years of hands-on technical support experience, preferably within a K-12 or educational environment.
• Technical certifications or equivalent combination of education and experience.
• Knowledge of Google Workspace administration, Active Directory, File Server permissions, and endpoint management/MDM solutions (Jamf, Hexnode).
• Strong customer service, communication, and relationship-building skills with a patient, helpful approach.
• Proven ability to diagnose complex technical issues and see projects through to completion.
• Collaborative, team-oriented mindset with ability to manage competing priorities in a fast-paced school environment.
• Physical ability to move, set up, and deploy IT equipment across classrooms and buildings.
• Flexibility for occasional maintenance windows or off-hours support during key closure periods.
• Maintain required certifications and complete trainings including CPR, First Aid, SOLVE.
• Background checks (CORI) and driver’s license requirements.

Mansioni

• Provide Tier 1-2 IT support for the organization.
• Install and configure computer hardware, software, systems, printers, and scanners.
• Maintain and support computer systems, devices, and network connectivity.
• Manage user accounts across Active Directory and Google Workspace.
• Monitor and respond to service requests via Freshdesk.
• Escalate service requests and assign to appropriate team members.
• Provide basic support for mobile devices, desk phones, and related tools.
• Track and maintain hardware inventory and device deployments.
• Diagnose, repair, or coordinate replacement of technology as needed.
• Support rollout of new technology solutions and upgrades.
• Travel between buildings as necessary.

Conoscenze

Customer service

Communication

Team collaboration

Formazione

Technical certifications

Strumenti

Google Workspace

Active Directory

File Server permissions

Jamf

Hexnode MDM

Descrizione del lavoro

Nashoba Learning Group in Massachusetts is seeking a hands-on Technology Support Specialist to support staff and students across Windows endpoints, Chromebooks, iPads, and Android devices. The role involves deploying imaging workflows, managing Google Workspace, and providing on-site support across two campuses in Billerica and Bedford.

You will travel between buildings, assist in maintaining device ecosystems, and collaborate with a lean IT team to improve classroom technology and school