IT Support Technician

Nashoba Learning Group; Billerica (MA); Presencial; USD 57.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Descripción de la vacante

Nashoba Learning Group in Massachusetts is seeking a hands-on Technology Support Specialist to support staff and students across Windows endpoints, Chromebooks, iPads, and Android devices. The role involves deploying imaging workflows, managing Google Workspace, and providing on-site support across two campuses in Billerica and Bedford.

You will travel between buildings, assist in maintaining device ecosystems, and collaborate with a lean IT team to improve classroom technology and school

Formación

• 1–2 years of hands-on technical support experience, preferably within a K-12 or educational environment.
• Technical certifications or equivalent combination of education and experience.
• Knowledge of Google Workspace administration, Active Directory, File Server permissions, and endpoint management/MDM solutions (Jamf, Hexnode).
• Strong customer service, communication, and relationship-building skills with a patient, helpful approach.
• Proven ability to diagnose complex technical issues and see projects through to completion.
• Collaborative, team-oriented mindset with ability to manage competing priorities in a fast-paced school environment.
• Physical ability to move, set up, and deploy IT equipment across classrooms and buildings.
• Flexibility for occasional maintenance windows or off-hours support during key closure periods.
• Maintain required certifications and complete trainings including CPR, First Aid, SOLVE.
• Background checks (CORI) and driver’s license requirements.

Responsabilidades

• Provide Tier 1-2 IT support for the organization.
• Install and configure computer hardware, software, systems, printers, and scanners.
• Maintain and support computer systems, devices, and network connectivity.
• Manage user accounts across Active Directory and Google Workspace.
• Monitor and respond to service requests via Freshdesk.
• Escalate service requests and assign to appropriate team members.
• Provide basic support for mobile devices, desk phones, and related tools.
• Track and maintain hardware inventory and device deployments.
• Diagnose, repair, or coordinate replacement of technology as needed.
• Support rollout of new technology solutions and upgrades.
• Travel between buildings as necessary.

Conocimientos

Customer service

Communication

Team collaboration

Educación

Technical certifications

Herramientas

Google Workspace

Active Directory

File Server permissions

Jamf

Hexnode MDM

Descripción del empleo

IT Support Technician# IT Support TechnicianNashoba Learning Group Billerica - Billerica, MA 01821; Nashoba Learning Group Bedford - Bedford, MA 01730## OverviewSalary Range$57,000.00 - $75,000.00 Salary/year## Description**About Us**Nashoba Learning Group (NLG) is a mission-driven nonprofit organization supporting children, adolescents, and adults with Autism Spectrum Disorder and related needs. Our programs span Day School and Adult Services, and we work in a highly collaborative, compassionate, and interdisciplinary environment.Technology plays a critical role in how we support learners, staff, and families—from classroom instruction to training, communication, and daily operations. We value systems that are reliable, accessible, and user-friendly, and we believe strong technology support helps create calmer, more effective learning environments.We’re seeking a Technology Support Specialist who is approachable, patient, and solutions-oriented—someone who enjoys helping people, solving problems, and being present where technology is actually used. If you’re looking for a hands-on IT role with purpose, variety, and the opportunity to make a real impact each day, this may be a great fit.**About the Technology Support Specialist Role**The Technology Support Specialist provides hands-on technology support to staff and students to ensure reliable, effective use of hardware, software, and networked systems across the organization. Supporting a dynamic multi-platform environment of Windows endpoints, Chromebooks, iPads, and Android tablets, the Specialist will gain hands-on operational ownership of the organization's device ecosystem. Using Google Workspace administration, Jamf, Hexnode MDM, and automated imaging workflows, they will streamline deployments across classrooms and offices while traveling between buildings as needed to support day-to-day learning and operations.This role is an ideal next step for a school-based technology professional looking to step into broader responsibilities and direct system ownership. As an integral part of a lean, collaborative IT team, this position enjoys high visibility across the organization, varied project work, and the chance to meaningfully shape both classroom technology and school-wide operational systems.**What You’ll Do As a Technology Support Specialist:*** Provide Tier 1-2 support for the organization* Install and configure computer hardware, software, systems, printers, and scanner.* Assist in maintaining and supporting computer systems, devices, and network connectivity* Manage user account provisioning and access permissions across Active Directory and Google Workspace* Monitor and respond quickly and effectively to service requests received through our Freshdesk portal* Escalate service requests and assign to appropriate team members* Provide basic support for mobile devices, desk phones, and related communication tools* Track and maintain hardware inventory and manage device deployments* Diagnose, repair, or coordinate replacement of technology as needed* Support the rollout of new technology solutions, applications, and upgrades* Travel between buildings as necessary## Qualifications**Technology Support Specialist Qualifications:*** 1–2 years of hands-on technical support experience, preferably within a K-12 or educational environment* Relevant technical certifications and/or an equivalent combination of education and practical experience* Working knowledge of Google Workspace administration, Active Directory, File Server permissions, and endpoint management/MDM solutions (e.g., Jamf, Hexnode)* Strong customer service, communication, and relationship-building skills, with a patient and helpful approach when supporting educators and students* Proven ability to diagnose complex technical issues and see projects through to completion* Collaborative, team-oriented mindset with the ability to manage competing priorities in a fast-paced school environment* Physical ability to move, set up, and deploy IT equipment (such as computer carts, displays, and endpoints) across classrooms and buildings* Flexibility for occasional scheduled maintenance windows or off-hours support during key closure periods* Maintain required certifications and participate/complete all assigned trainings, including: CPR, First Aid, SOLVE* Required training courses will be provided by NLG. The CPR certification and SOLVE introductory course (16–20 hours) is completed during orientation, followed by annual refresher training.* Satisfactory results for new hire and recurring background and CORI checks.* Valid driver’s license in good standing.**Why You’ll Love The Technology Support Specialist Role*** Hands-on, people-facing IT work in a meaningful, mission-driven environment* Broad exposure to systems and technologies in a small, collaborative IT team* Opportunities to grow your skills and take on new challenges* A role where your work directly supports learning, staff success, and daily operations*The salary range listed above has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions***Job Type:** Full-time**Benefits:*** Dental insurance* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Referral program* Retirement plan* Vision insurance**Experience:** technology or technical support: 2 years (Preferred)**License/Certification:** Driver's License (Required)**Work Location:** In person