Senior Customer Service Representative

Talentify; Ann Arbor (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

Mental health support for employees

Childcare tuition discounts

Wellness programs

Fertility benefits

Adoption assistance

401k matching contributions

15% stock purchase discount

Company bonus

Job summary

Domino's is seeking a Customer Service Representative to support Supply Chain Center operations with clerical tasks and order processing. The role includes handling calls, emails, and chat to resolve customer questions and manage credit processes in SAP/Credit Tracker.

Responsibilities include order processing, reporting, and coordination with stores while maintaining accurate records. A high school diploma and 1 year of related experience are preferred.

Qualifications

• Excellent communication, interpersonal and organizational skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and priorities.
• Experience with Microsoft Office software.
• Bilingual preferred.

Responsibilities

• Support inbound and outbound phone calls.
• Communicate with customers by phone, email, and online chat to resolve questions or concerns.
• Prepare orders in WMS and create reports for loading and production.
• Process orders and manage add-ons/changes for customers.
• Coordinate and disseminate information to stores and teams.
• Maintain filing system for invoices and reports.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Teamwork

Education

High School diploma/GED

Tools

Microsoft Office

Job description

Company Description

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

Job Description

The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service.

Responsibilities

Customer Service & Credit Management

• Support with inbound/outbound phone calls
• Communicate with customers over the phone, email and online chat to resolve their questions or concerns
• Prepare orders in WMS and prepare pertinent reports for loading and production
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request
• Coordinate and disseminate corporate, marketing, and other company information to the stores
• Maintain filing system for invoices, reports, and other customer-related information
• Support specialty orders such as school lunch, WRC, and DIG
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
• Support with all SCC communication and redelivery
• Ability to manage multiple priorities, multi-task
• Meet performance metrics/objectives

Qualifications

• High School diploma/GED
• Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
• Ability to work independently and as a team
• Excellent communication, interpersonal and organizational skills
• Ability to handle multiple tasks
• Experience with Microsoft Office software
• Bilingual preferred
• Ability to work a flexible shift/schedule, holidays and weekends
• Call Center Soft skills preferred

Additional Information

Benefits:

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.