Senior Customer Service Representative

Dominos; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

No-cost mental health support

Childcare tuition discounts

15% off stock purchase

Company bonus

401k matching contributions

Job summary

Domino's is hiring a Customer Service Representative to support Supply Chain Center operations, handling orders, credit management, and customer inquiries. The role requires strong communication, organization, and the ability to multitask across calls, emails, and chats, with familiarity in WMS and SAP/Credit Tracker.

The position offers standard benefits, a flexible schedule, and opportunities for growth within a leading global pizza company striving to deliver exceptional service.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience.
• Excellent communication, interpersonal and organizational skills.
• Ability to work independently and as part of a team.
• Bilingual preferred; flexibility to work holidays and weekends.

Responsibilities

• Handle inbound/outbound calls and communicate with customers to resolve questions or concerns.
• Process orders and prepare reports for loading and production in the WMS system.
• Manage order processing, add-ons, and change requests for stores and SCCs.
• Maintain credit management and participate in credit reviews using SAP/Credit Tracker.
• Coordinate SCC communications and support redelivery; multitask effectively.

Skills

Customer Service

Communication

Organization

Multitasking

Teamwork

MS Office

Bilingual

Flexible schedule

Education

High School diploma/GED

Tools

SAP

WMS

Credit Tracker

Microsoft Office

Job description

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service.

Responsibilities

Customer Service & Credit Management

• Support with inbound/outbound phone calls
• Communicate with customers over the phone, email and online chat to resolve their questions or concerns
• Prepare orders in WMS and prepare pertinent reports for loading and production
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request
• Coordinate and disseminate corporate, marketing, and other company information to the stores
• Maintain filing system for invoices, reports, and other customer-related information
• Support specialty orders such as school lunch, WRC, and DIG
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
• Support with all SCC communication and redelivery
• Ability to manage multiple priorities, multi-task
• Meet performance metrics/objectives

• High School diploma/GED
• Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
• Ability to work independently and as a team
• Excellent communication, interpersonal and organizational skills
• Ability to handle multiple tasks
• Experience with Microsoft Office software
• Bilingual preferred
• Ability to work a flexible shift/schedule, holidays and weekends
• Call Center Soft skills preferred

Benefits

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.