Store Operations Support Specialist (Baltimore, MD)

Domino's Pizza; Middle River (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays

Medical, Dental & Vision

No-cost mental health support

Tuition discounts

401k matching

Company bonus

Job summary

Domino’s Pizza is seeking a Store Operations Support Specialist in the Baltimore, MD area. This full-time role focuses on conducting operations assessments across US stores, delivering hands-on training, and ensuring adherence to Domino’s standards.

Occasional travel to stores in the assigned region is required. The candidate will collaborate with franchisees, marketplace leaders and trainers to improve store operations, share best practices, and support new product launches.

Qualifications

• Minimum 1 year General Management experience at Domino’s Pizza; 2 years preferred.
• Strong coaching and training ability with documented success.
• Excellent verbal and written communication and presentation skills.
• Comfort with frequent travel (75–85%) including overnight stays.

Responsibilities

• Conduct operations assessments in all US stores and evaluate performance across key areas.
• Provide hands-on training during assessments and promote a positive attitude.
• Ensure store compliance with Domino’s standards, policies and procedures.
• Calibrate visits with marketplace leaders and share best practices.
• Support testing and rollout of new innovations or product launches.

Skills

Operations mgmt

Training & coaching

Communication

Team leadership

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Store Operations Support Specialist (Baltimore, MD)

• Full-time
• Job Category Org: Supply Chain - Corporate

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

(80%) Conduct Operations Assessments in all US stores

• Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety and Technology/Innovation
• Provide hands‑on training during the assessment with a positive attitude
• Evaluate all systems in stores to ensure compliance against DPZ Standards and procedures
• Evaluate all stores in assigned area multiple times per year to meet team objective
• Assist team to meet visit goal which may include travel outside of your assigned area

(10%) Facilitate educational programs on operations evaluation and improvement

• Partner with FBC’s/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in your assigned area
• Educate marketplace on current and revised standards in a proactive manor
• Perform calibration visits with the marketplace leaders
• Assess and share best practices

(5%) Additional Responsibilities

• Participate in special programs such as Domino’s Pizza Prep School
• Participate in FBC, Franchisee and Specialist on-boarding
• Gather and provide specialized data upon request
• Support the testing and rollout of new innovations or product launches
• Act as a resource for information to the marketplace

(5%) Administrative

• Maintain a consistent and direct link to WRC, marketplace leaders, and Franchisees with timely and accurate communications
• Utilize store data and provided technology to effectively plan store visits
• Schedule all travel in the most cost-effective manner
• Utilize available reports and data to ensure store visits are completed on schedule
• Facilitate and participate in team and individual meetings

• Minimum 1-year General Management experience at Domino’s Pizza store, 2 years preferred
• Experience as a multi-unit supervisor or Operations Trainer preferred
• Role model operator with history of exceptional evaluation scores
• Experience coaching and developing team members
• Proficient in leveraging technology and innovation in stores to drive operational performance
• Ability to work independently and be results oriented
• Thorough understanding of Domino’s Pizza standards, policies, and procedures.
• Appropriate level of computer and technology skills. (Microsoft office)
• Ability to give and receive constructive feedback and diffuse volatile situations
• Outstanding communication including verbal, written and presentation skills
• Strong interpersonal, time management and organizational skills.
• Effective coaching and motivational skills, professional demeanor
• Ability to travel 75- 85%, including overnight travel
• Willingness to work 3-4 weekends per month
• Recommendation from Franchisee, Director of Corporate operations or equivalent
• High School Diploma required

Benefits:

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.