Senior Customer Service Representative

SmartRecruiters, Inc.; Ann Arbor Charter Township (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits that

No-cost mental health support

401k matching contributions

Company bonus

Job summary

Domino's is seeking a Customer Service Representative to support Supply Chain Center operations. You will handle order processing, credit management, and customer inquiries, ensuring accurate processing and timely communication with stores and customers.

The role requires strong communication, multitasking, and proficiency with Microsoft Office. You will work in a collaborative team environment, supporting holiday and weekend shifts as needed, with opportunities for growth within the company's

Qualifications

• Minimum 1 year of customer service, bookkeeping, or general accounting experience.
• Ability to work independently and as a team.
• Excellent communication, interpersonal and organizational skills.
• Experience with Microsoft Office software.
• Ability to work a flexible shift/schedule, holidays and weekends.

Responsibilities

• Support inbound/outbound phone calls.
• Communicate with customers by phone, email and online chat to resolve questions.
• Prepare orders in WMS and prepare pertinent reports for loading and production.
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request.
• Coordinate and disseminate corporate, marketing, and other company information to the stores.
• Maintain filing system for invoices, reports, and other customer-related information.
• Support specialty orders such as school lunch, WRC, and DIG.
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker.
• Support with all SCC communication and redelivery.
• Ability to manage multiple priorities, multi-task.
• Meet performance metrics/objectives.

Skills

Customer service

Communication

Organizational skills

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

• Job Category Org: Supply Chain - Corporate

Company Description

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

Job Description

The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service.

Responsibilities

Customer Service & Credit Management

• Support with inbound/outbound phone calls
• Communicate with customers over the phone, email and online chat to resolve their questions or concerns
• Prepare orders in WMS and prepare pertinent reports for loading and production
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request
• Coordinate and disseminate corporate, marketing, and other company information to the stores
• Maintain filing system for invoices, reports, and other customer-related information
• Support specialty orders such as school lunch, WRC, and DIG
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
• Support with all SCC communication and redelivery
• Ability to manage multiple priorities, multi-task
• Meet performance metrics/objectives

Qualifications

• Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
• Ability to work independently and as a team
• Excellent communication, interpersonal and organizational skills
• Ability to handle multiple tasks
• Experience with Microsoft Office software
• Ability to work a flexible shift/schedule, holidays and weekends

Additional Information

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.