Senior Customer Service Representative

Domino's; Ann Arbor (MI); Sur place; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Health benefits from day 1

Mental health support

Childcare discounts

Wellness programs

Fertility benefits

Adoption assistance

401k match

Stock purchase discount

Company bonus

Résumé du poste

Domino’s is seeking a Customer Service Representative to support Supply Chain Center operations and provide general office/clerical support. You will help with order processing, credit management, and customer service across channels.

Responsibilities include handling calls, emails, and chats, preparing orders in WMS, and coordinating information to stores while maintaining accurate records. Flexibility for shifts and weekends is expected.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of Customer Service, bookkeeping, or general accounting experience.
• Ability to work independently and as part of a team.
• Excellent communication, interpersonal and organizational skills.
• Proficient in Microsoft Office.
• Bilingual preferred.
• Ability to work a flexible shift including holidays and weekends.
• Call Center soft skills preferred.

Responsabilités

• Support with inbound/outbound phone calls.
• Communicate with customers over phone, email and online chat to resolve questions or concerns.
• Prepare orders in WMS and generate reports for loading and production.
• Process orders from customers and ensure accurate ordering for SCC.
• Coordinate and disseminate corporate and marketing information to stores.
• Maintain filing system for invoices, reports, and customer data.
• Support specialty orders such as school lunch, WRC, and DIG.
• Maintain credit management and lead credit reviews via SAP/Credit Tracker.
• Support SCC communication and redelivery.
• Manage multiple priorities and multitask effectively.
• Meet performance metrics/objectives.

Connaissances

Customer Service

Communication

Teamwork

Multitasking

Microsoft Office

Bilingual preferred

Formation

High School diploma/GED

Outils

SAP

Credit Tracker

WMS

Description du poste

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

Job Description

The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service.

Responsibilities

• Support with inbound/outbound phone calls
• Communicate with customers over the phone, email and online chat to resolve their questions or concerns
• Prepare orders in WMS and prepare pertinent reports for loading and production
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request
• Coordinate and disseminate corporate, marketing, and other company information to the stores
• Maintain filing system for invoices, reports, and other customer-related information
• Support specialty orders such as school lunch, WRC, and DIG
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
• Support with all SCC communication and redelivery
• Ability to manage multiple priorities, multi-task
• Meet performance metrics/objectives

Qualifications

• High School diploma/GED
• Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
• Ability to work independently and as a team
• Excellent communication, interpersonal and organizational skills
• Ability to handle multiple tasks
• Experience with Microsoft Office software
• Bilingual preferred
• Ability to work a flexible shift/schedule, holidays and weekends
• Call Center Soft skills preferred

Additional Information

Benefits:

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.