Facilities, Management Coordinator

Domino's; Ann Arbor (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

401k matching contributions

No-cost mental health support

Childcare tuition discounts

Job summary

A well-known pizza chain in Ann Arbor, Michigan is seeking a Hospitality Coordinator to provide best-in-class customer service. This on-site role involves managing training rooms, handling mail and packages, and supporting department relocations. Ideal candidates should have customer service experience, strong organizational skills, and the ability to work independently. Extensive benefits include medical, dental, and vacation days. Join the team and help create a welcoming environment!

Qualifications

• At least one year of customer service or hospitality experience.
• Willingness to provide exceptional customer service.
• Ability to operate a personal computer and software.

Responsibilities

• Manage schedules and setups for training rooms.
• Lead mail and package intake and delivery.
• Support department relocations and maintain cleanliness.

Skills

Customer Service

Organizational Skills

Interpersonal Communication

Time Management

Education

High School Diploma or GED

Tools

MS Office

Outlook

Job description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, deliciously craveable food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

This on‑site position provides best‑in‑class customer service for Domino’s Pizza LLC’s headquarters in Ann Arbor, Michigan. The role is responsible for the coordination of the open workplace, including conference and training rooms for Domino’s Innovation Garage (DIG) and Domino’s World Resource Center (WRC). Core responsibilities include the upkeep, care and space management for the training and conferencing areas. The position also leads mail and package services and facilitates facility resource needs based on WRC Facility Team needs.

Domino’s DIG & WRC Hospitality Coordination (40%)

• Manages schedules for training rooms; assists users in selecting room space and setup styles; provides master schedule and setup information; updates room scheduling system on availability.
• Coordinates room set‑up needs and resets schedules with housekeeping personnel; coordinates special setups with Domino’s Technology Team.
• Leads effort of room set‑up crew.
• Conducts maintenance inspections of training room and conference room facilities; prepares work orders; maintains furniture inventory and prepares requisitions for furniture, minor equipment, and supplies.
• Coordinates supplies & product for beverage dispensing machines to ensure they are functional and available.
• Facilitates billing for day‑to‑day and project‑related invoices.

Mail and Package Services (30%)

• Leads intake and delivery of mail and packages.
• Assists with outgoing mail and packages.
• Coordinates supply needs for mailroom to ensure all materials are stocked.

Department Space Management (20%)

• Follow‑up daily with housekeeping issues and special needs.
• Support amenities and special services such as kitchen and bathroom supplies.
• Oversee carpet maintenance including spot cleaning and monthly cleanings.
• Assist with the coordination and physically support department relocations.
• Work with team members to assist with individual relocations.
• Maintain equipment and repair or replace when worn or broken (i.e., cube panels, chairs, etc.).
• Maintain cleanliness in 5,000 sq. ft warehouse and all inventory.

Assist Facilities Team with Daily Processes (10%)

• Assist the Facility team as needed – hospitality, mail room, special functions, and relocations.
• Assist Team Leader, Facilities Mgmt and Senior Manager – Facilities & Development with special projects, requests and events.

Qualifications

• High School Diploma or GED.
• One year of customer service or hospitality service experience.
• Willingness to provide exceptional customer service.
• Strong interpersonal communication skills.
• Telephone etiquette skills.
• Organized and efficient with time and task management.
• Ability to operate a personal computer and software, specifically MS Office & Outlook.
• Ability to initiate and follow through on projects.
• Ability to work independently.
• Ability to work with team members.
• Ability to prioritize multiple requests.
• Ability to maintain schedules.
• Ability to lift tables and chairs.
• Ability to walk and stand for long periods of time.

Benefits

• Paid Holidays and Vacation.
• Medical, Dental & Vision benefits that start on the first day of employment.
• No‑cost mental health support for employee and dependents.
• Childcare tuition discounts.
• No‑cost fitness, nutrition, and wellness programs.
• Fertility benefits.
• Adoption assistance.
• 401k matching contributions.
• 15% off the purchase price of stock.
• Company bonus.

All your information will be kept confidential according to EEO guidelines.