Technology Support Representative

Carlsbad Municipal Schools; Carlsbad (NM); On-site; USD 35,000 - 55,000; Full time

Job summary

A school district in New Mexico is seeking a candidate for a technology role. Responsibilities include assisting in the installation, maintenance, and management of hardware, software, network systems, and audio-visual systems. Candidates must have a high school diploma and relevant coursework, with flexibility for experience and certifications. This role supports the Director of Technology and Technical Support Supervisor, requiring effective resource use and collaboration.

Qualifications

• 10 hours of post-secondary coursework in technology or a related field required.
• One year of related experience can substitute for the required 10 hours.
• Experience working with hardware and software installation, repair, and support.

Responsibilities

• Assist the Director of Technology and supervisors in managing hardware and software.
• Support installation and maintenance of network and audio-visual systems.

Education

High School Diploma

Associates degree in Computer Science or related field

Job description

Minimum Qualifications

• High School Diploma
• Associates degree in Computer Science, Information Technology, or similar discipline would be advantageous.
• 10 hours of post‑secondary coursework, preferably in technology or a related field required.
• Any of the following nationally recognized certifications may be used in lieu of degree at the Director of Technologies discretion (A+, Network +, Security +, CCNA, or similar certification).
• One year of related experience can substitute for the required 10 hours at the Director of Technologies discretion.
• One year of experience working with hardware and software installation, repair and support.
• Experience working with training adults preferred.
• Such alternatives to the above qualifications as the Director of Technology may find appropriate and acceptable.

Supervisor

Technical Support Supervisor and the Director of Technology

Job Goal

Effectively use resources to assist the Director of Technology, Technical Support Supervisor, Systems Engineers, Network Engineers, and Digital Media Engineers in the installation, maintenance, and management of the Carlsbad Municipal Schools Districts hardware, software, network systems, and Audio‑Visual systems.