Technical Support Administrator

Rhodes-State-College; Lima (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Rhodes-State-College seeks a Technical Support Administrator to join the IT team. You will support classroom technology, help desk operations, and instructional software across computer labs and smart classrooms. Duties include hardware/software installation, troubleshooting, and end-user support in a dynamic educational environment.

The role emphasizes customer service, problem solving, and collaboration with IT colleagues to maintain current technologies and respond to user needs.

Qualifications

• Experience providing software/hardware support in a networked environment or equivalent.
• Advanced working skills with maintaining/troubleshooting PCs and with Windows and MAC OS and Microsoft Office.

Responsibilities

• Support help desk services and classroom technology including Extron and AV systems.
• Troubleshoot and document end-user support calls (password resets, connectivity, printing).
• Provide hardware/software installation, repair, and end-user support for desktop PCs/laptops.

Skills

Windows OS

MacOS

MS Office

Customer service

Education

Associate Degree

Bachelor's Degree

Tools

Extron system controls

AV equipment

Macintosh systems

Job description

The Technical Support Administrator will work as part of a team responsible for supporting a wide range of hardware, software and operations related to instructional and administrative technology and technology support services. Duties include supporting help desk services, computer labs, smart classrooms, instructional software and related systems. Responsibilities may include, but not limited to:

• Assist with classroom technology and equipment issues including Extron system controls, audio video controls, camera’s, projectors, printers, podium setups, monitors etc.
• Assist with the duties of an information technologies Help Desk by answering, troubleshooting, and documenting end-user support callsincluding password resets, network connectivity issues and printing issues.
• Provide service to end-users through hardware, software, and administration support and training activities.
• Provide technical support for the desktop PC/laptop environment. Support includes hardware and software installations, troubleshooting, repair, documentation, and end-user support.
• Assist in the review, identification and presentation of hardware and software applications to ensure that the technology capabilities are responsive to the needs of the College.
• Work closely with the Information Technology team members on technical implementation issues.
• Maintain up-to-date knowledge of new technologies and standards in order to identify areas for future development or enhancement
• Other duties as assigned.

Required:

• Experience in providing software/hardware support in a networked environment, or an equivalent in education and experience.
• Advanced working skills with maintaining and troubleshooting PCs and with current Windows and MAC operating systems and Microsoft Office products is required.
• Enjoy solving a wide variety of problems on a continual basis and working with classroom technology.
• Ability to deal with difficult customers and situations in a professional manner.
• Possess strong customer service attitude and communication skills, and be a self-motivator.
• Have an appreciation for working with all individuals, and an interest in lifelong learning.
• Committed to the mission of a two-year college.

Preferred:

• Experience with Macintosh systems.
• wireless troubleshooting experience is desirable.
• Troubleshooting audiovisual equipment is a plus.
• Exposure to resolving problems over the phone and in person.

Required:

Associate Degree in a technology or equivalent experience in field.

Preferred:

Bachelor's Degree.