Technology Support Administrator

The University of Toledo; Ottawa Hills (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

The University of Toledo is seeking a Technology Support Administrator to provide IT support, planning, and design for workstations, peripherals, and network services. You will support faculty, staff, research computing, and students and help maintain systems and imaging across instructional labs.

Primary responsibilities include Active Directory, SCCM, Windows and Mac support, and training for staff and students.

Qualifications

• Two years of desktop support in Microsoft and Apple hardware and software environments.
• Experience with MS Office and Adobe.
• Wireless networks and client-side networking.
• Building and deploying images using tools such as MS SCCM.
• Windows Server administration.
• Active Directory management and security considerations.
• Desktop encryption and workstation security products.

Responsibilities

• Assist in the support and maintenance of the Local Area Network infrastructure and network services.
• Install, upgrade and support Microsoft Windows operating systems and various software packages; manage OS upgrades and security patches.
• Active Directory administration.
• Use of system management tools including SCCM.
• Install, upgrade and support hardware including servers, workstations, laptops, and peripherals.
• Provide support for file/storage servers and backups.
• Design and maintain software images for faculty, staff, and instructional labs.
• Provide informal training on software and web-based applications.
• Consult on IT purchases and prepare quotes for hardware and software.
• Provide reports on inventory and workflow; on-site diagnostics and troubleshooting.
• Participate in an on-call rotation.

Skills

Desktop support

Windows OS

Troubleshooting

Networking

Remote management

Tools

MS SCCM

Active Directory

Windows Server

Cisco Telepresence

SmartBoards

Printers & print queues

Job description

Title: Technology Support Administrator

Department Org: IT Personnel - 105780

Employee Classification: U8 - Classified Exempt SalariedFT

Bargaining Unit: Professional Staff Association

Primary Location: MC AD

Shift: 1

Start Time: 8:00 a.m. End Time: 5:00 p.m.

Posted Salary: Based on experience

Job Description:

Working as a Technology Support Administrator, this position isresponsible for the information technology support, planning, anddesign of workstations, peripherals, and network services; and forproviding information technology support for faculty, staff,research computing, and/or students.

The following are primary functions of this job:

• Assist in the support and maintenance of the Local Area Networkinfrastructure and network services.
• Install, upgrade and support Microsoft Windows operating systemsand various industry-standard software packages. Maintain OSupgrades and security patches as required.
• Active Directory administration.
• Use of system management tools including SCCM.
• Install, upgrade and support various hardware (i.e. servers,workstations, laptops, and peripherals).
• Provide support for distributed file/storage servers and backupsystems.
• Encrypt workstations for Windows and Mac operating systems.
• Research, test compare, and recommend hardware and softwaresolutions to enhance security and overall performance at theworkstation level.
• Hire, recruit, and manage student support staff.
• Provide support and training for instructional technology(Smartboards, Cisco Telepresence endpoints, projectors, LCD/LEDdisplays, etc.).
• Design and maintain software images for faculty, staff, andinstructional lab computers.
• Provide informal training on the use of software packages andweb-based applications.
• Consult and advise on the purchase and acquisition of informationtechnology, and prepare quotes for hardware, software, andperipherals as required.
• Provide reports as requested (inventory, work flow, etc.).
• Provide onsite diagnostics, troubleshooting, feedback, and fieldtesting to network and server administration staff.
• Participate in an on-call rotation as required.

Minimum Qualifications:

Required qualifications:

• Two years of desktop support in Microsoft and Apple hardware andsoftware environments and mastery Microsoft Windows operatingsystems
• Various industry standard software packages including MS Officesuite and Adobe
• Wireless networks and client-side networking
• Building and deploying images using tools such as MS SCCM
• Windows Server administration
• Anti-virus, anti-spyware, and other workstation security productsand solutions
• Desktop encryption
• Active Directory
• Remote systems management tools
• Peripherals including networked printers and print queues
• Conferencing and instructional technology (projectors,presentation equipment, Cisco Telepresence, SmartBoards,etc.)
• Driver’s license

Preferred Qualifications:

• Virtual Desktop Infrastructure (VDI)
• Mobile device management
• Help Desk support tools
• Supervision of junior or student employees
• Unix based Operating Systems support
• Project management work and project management software such asMS Project
• Healthcare or higher education experience

Conditions of Employment:

To promote the highest levels of health and well-being, theUniversity of Toledo campuses are tobacco-free. Pre-employmenthealth screening requirements for the University of Toledo HealthScience Campus Medical Center will include drug and other requiredhealth screenings for the position.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. TheUniversity of Toledo does not discriminate in employment,educational programs, or activities on the basis of race, color,religion, sex, age, ancestry, national origin, sexual orientation,gender identity and expression, military or veteran status,disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the bestand brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation toindividuals with disabilities. If you require accommodation tocomplete this application, or for testing or interviewing, pleasecontact HR Compliance at [e-mail] or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.

Computer access is available at most public libraries and at theOffice of Human Resources located in the Center for AdministrativeSupport on the UToledo Main Campus.

Advertised: 04 Sep 2026 Eastern Daylight Time