Jr. Help Desk Technician

Irvine Technology Corporation; Santa Ana (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Irvine Technology Corporation (ITC) is seeking a Junior Help Desk Technician in Santa Ana, onsite, to join our IT support team. You will be the first contact for internal users, troubleshooting issues, and documenting resolutions as part of a collaborative, growth-oriented environment.

Requires entry-level IT support background; a Bachelor's degree in IT/CS or related field is preferred. Onsite schedule is Monday through Friday; pay is approximately $20–$22 per hour on a W2 basis.

Qualifications

• Entry-level IT support familiarity or strong technical foundation with interest in IT support.
• Bachelor's degree in Information Technology, Computer Science or related field preferred.
• Familiarity with Windows environments and basic desktop support concepts.
• Strong communication skills with a customer-focused mindset.
• Exposure to tools such as Okta, Jira, or Google Workspace is a plus but not required.

Responsibilities

• Provide first-level technical support to end users via phone and email, ensuring timely and professional assistance.
• Log, track, and update support tickets while documenting troubleshooting steps and resolutions.
• Perform initial diagnostics and resolve common hardware, software, and Windows-based issues.
• Install, configure, and update workstations, applications, peripherals, and basic hardware components.
• Assist with routine maintenance tasks and follow up with users to confirm issues are fully resolved.

Skills

Customer service

Communication

Troubleshooting

Team work

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Okta

Jira

Google Workspace

Job description

Jr. Help Desk Technician

Our client is seeking a motivated Junior Help Desk Technician to join their IT support team and serve as a first point of contact for internal users. This is an excellent opportunity for someone early in their IT career who enjoys troubleshooting, learning new technologies, and providing great customer service. The role is well suited for individuals looking to gain hands‑on IT experience and continue developing their technical skills in a supportive, team-oriented environment.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact [e-mail].

Location: Santa Ana, CA - Onsite Monday through Friday

Compensation: This job is expected to pay about $20 - 22/hr W2.

No Visa Sponsorship Available for this role

What You'll Do:

• Provide first-level technical support to end users via phone and email, ensuring timely and professional assistance.
• Log, track, and update support tickets while documenting troubleshooting steps and resolutions.
• Perform initial diagnostics and resolve common hardware, software, and Windows-based issues.
• Install, configure, and update workstations, applications, peripherals, and basic hardware components.
• Assist with routine maintenance tasks and follow up with users to confirm issues are fully resolved.

What Gets You the Job:

• Entry-level IT support experience or a strong technical foundation with an interest in pursuing a career in IT support.
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Familiarity with Windows environments and basic desktop support concepts.
• Strong communication skills with a customer-focused mindset.
• Exposure to tools such as Okta, Jira, or Google Workspace is a plus but not required.

If you're looking for an opportunity to develop your technical skills and gain valuable hands‑on IT experience, we'd love to hear from you!

Irvine Technology Corporation (ITC)connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey - so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.