IT Support Specialist (Level 2)

Irvine Technology Corporation; Houston (TX); On-site; USD 41,000 - 51,000; Full time

Job summary

Irvine Technology Corporation (ITC) in Houston, TX is seeking an IT Support Specialist (Level 2) to provide hands-on technical support in a corporate environment. You will assist employees with day-to-day technology needs, troubleshoot issues, and support onsite and remote users.

The role requires customer-focused, adaptable professionals who can document requests, escalate complex problems, and collaborate with internal teams to maintain reliable technology services.

Qualifications

• Experience providing Level 1 and Level 2 IT support in a corporate environment.
• Familiar with Microsoft technologies (365, AD, Azure, Intune).
• Experience with desktop, laptop, mobile devices, and network connectivity.
• Familiar with IT ticketing systems and technical documentation.

Responsibilities

• Provide onsite technical assistance to employees and remote support as needed.
• Troubleshoot hardware, software, applications, connectivity and end-user issues.
• Support user accounts, devices, access permissions and business apps.
• Document and manage support requests; escalate complex issues as needed.
• Partner with internal teams to maintain reliable technology services and user experience.

Skills

Customer service

Communication

Problem solving

Independent worker

Team collaboration

Tools

Microsoft 365

Active Directory

Azure

Intune

Collaboration tools

Job description

IT Support Specialist (Level 2)

We are seeking an IT Support Specialist (Level 2) to provide hands‑on technical support in a corporate environment. This position involves assisting employees with day‑to‑day technology needs, troubleshooting technical issues, and supporting the overall IT environment. The ideal candidate is customer‑focused, adaptable, and comfortable providing both onsite and remote support.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact [e-mail].

Location: Houston, TX – Onsite Monday–Friday

Type: 12 Months+ (Long‑term Contract)

Compensation: $30-37 per hour W2, based on experience and qualifications.

What You’ll Do

• Provide onsite technical assistance to employees, along with remote support for users across multiple locations.
• Troubleshoot and resolve hardware, software, application, connectivity, and general end‑user technology issues.
• Support user accounts, devices, access permissions, and common business applications.
• Manage and document support requests, elevate complex issues when appropriate, and assist with routine IT administration.
• Partner with internal teams to maintain reliable technology services and deliver a positive end‑user experience.

What Gets You the Job

• Experience providing Level 1 and Level 2 IT support in a corporate or enterprise environment.
• Familiarity with Microsoft technologies such as Microsoft 365, Active Directory, Azure, Intune, and collaboration tools.
• Experience supporting desktops, laptops, mobile devices, and general network connectivity.
• Working knowledge of IT ticketing systems, troubleshooting processes, and technical documentation.
• Strong communication, problem‑solving, and customer service skills, with the ability to work independently and collaboratively.

Irvine Technology Corporation (ITC)connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.