Technology Support Analyst

Brooksource; Belleville (WI); On-site; USD 27,552 - 41,328; Full time

Job summary

Brooksource is seeking a motivated Technology Support Analyst for a short-term contract (2-3 months) with potential extension. This full-time role supports employees, faculty, staff, and end users, and encourages applicants from Edgewood College and Madison College.

You will troubleshoot hardware and software, assist with account setup and onboarding, document incidents, and support technology rollouts while collaborating with internal teams and delivering excellent customer service.

Qualifications

• Strong communication and customer service skills.
• Basic understanding of computer systems, Microsoft Office, and common business applications.
• Ability to prioritize tasks and work in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Provide technical support for employees, faculty, staff, or end users.
• Troubleshoot hardware, software, and system access issues.
• Assist with account setup, password resets, and onboarding activities.
• Document incidents, resolutions, and support requests.
• Support technology rollouts, upgrades, and special projects.
• Collaborate with internal teams to resolve technical issues efficiently.
• Maintain accurate records and follow established processes and procedures.
• Deliver excellent customer service when assisting users.

Skills

Communication

Customer service

Computer basics

MS Office

Prioritization

Detail orientation

Problem solving

Education

IT/CS coursework

Related field coursework

Tools

Microsoft 365

Active Directory

Ticketing systems

Basic networking concepts

Job description

Job Type: Contract (2-3 Months, with potential for extension)

Schedule: Full-Time

Position Overview

We are seeking a motivated and detail-oriented Technology Support Analyst to join our team on a short-term contract basis. This role is ideal for recent graduates, current students, career changers, or individuals looking to gain professional experience in technology, business operations, and end-user support.

Candidates from local institutions such as Edgewood College and Madison College are encouraged to apply.

Responsibilities

• Provide technical support for employees, faculty, staff, or end users.
• Troubleshoot hardware, software, and system access issues.
• Assist with account setup, password resets, and onboarding activities.
• Document incidents, resolutions, and support requests.
• Support technology rollouts, upgrades, and special projects.
• Collaborate with internal teams to resolve technical issues efficiently.
• Maintain accurate records and follow established processes and procedures.
• Deliver excellent customer service when assisting users.

Qualifications

Required

• Strong communication and customer service skills.
• Basic understanding of computer systems, Microsoft Office, and common business applications.
• Ability to prioritize tasks and work in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.

Preferred

• Coursework or experience in Information Technology, Computer Science, Business, or a related field.
• Experience through internships, campus organizations, customer service, help desk, or technical support roles.
• Familiarity with Microsoft 365, Active Directory, ticketing systems, or basic networking concepts.

Desired Skills

• Technical troubleshooting
• Written and verbal communication
• Organization and time management
• Adaptability and willingness to learn
• Team collaboration

What You'll Gain

• Hands-on professional experience in a technology environment.
• Exposure to enterprise systems and business operations.
• Opportunity to build technical and professional skills.
• Networking opportunities with industry professionals.
• Valuable experience that can support future technology and business career paths.

Brooksource is an equal opportunity employer that does not discriminate on the

basis of actual or perceived race, color, creed, religion, national origin, ancestry,

citizenship status, age, sex or gender (including pregnancy, childbirth, lactation

and related medical conditions), gender identity or gender expression, sexual

orientation, marital status, military service and veteran status, physical or mental

disability, protected medical condition as defined by applicable state or local law,

genetic information, or any other characteristic protected by applicable federal,

state, or local laws and ordinances.

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health

Savings Account, Dependent Care FSA, and supplemental coverage with plans that

can fit each employee's needs. We offer a 401k plan that includes a company

match and is fully vested after you become eligible, paid time off, sick time, and

paid company holidays. We also offer an Employee Assistance Program (EAP) that

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of

compensation or salary. Additional factors considered in extending an offer

include (but are not limited to) responsibilities of the job, education, experience,

knowledge, skills, and abilities, as well as internal equity, alignment with market

data, applicable bargaining agreement (if any), or other law.