Tech Support Analyst (Contract) – Hands-On IT & End-User Support

Brooksource; Belleville (WI); On-site; USD 27,552 - 41,328; Full time

Job summary

Brooksource is seeking a motivated Technology Support Analyst for a short-term contract (2-3 months) with potential extension. This full-time role supports employees, faculty, staff, and end users, and encourages applicants from Edgewood College and Madison College.

You will troubleshoot hardware and software, assist with account setup and onboarding, document incidents, and support technology rollouts while collaborating with internal teams and delivering excellent customer service.

Qualifications

• Strong communication and customer service skills.
• Basic understanding of computer systems, Microsoft Office, and common business applications.
• Ability to prioritize tasks and work in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Provide technical support for employees, faculty, staff, or end users.
• Troubleshoot hardware, software, and system access issues.
• Assist with account setup, password resets, and onboarding activities.
• Document incidents, resolutions, and support requests.
• Support technology rollouts, upgrades, and special projects.
• Collaborate with internal teams to resolve technical issues efficiently.
• Maintain accurate records and follow established processes and procedures.
• Deliver excellent customer service when assisting users.

Skills

Communication

Customer service

Computer basics

MS Office

Prioritization

Detail orientation

Problem solving

Education

IT/CS coursework

Related field coursework

Tools

Microsoft 365

Active Directory

Ticketing systems

Basic networking concepts

Job description

Brooksource is seeking a motivated Technology Support Analyst for a short-term contract (2-3 months) with potential extension. This full-time role supports employees, faculty, staff, and end users, and encourages applicants from Edgewood College and Madison College.

You will troubleshoot hardware and software, assist with account setup and onboarding, document incidents, and support technology rollouts while collaborating with internal teams and delivering excellent customer service.