Desktop support Technician

Pyramid Consulting, Inc; Milwaukee (WI); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Sick Leave

Job summary

Pyramid Consulting, Inc. is seeking an Onsite Desktop Support Technician for a 12+ month contract in Milwaukee, WI. The role focuses on end-user support, SLA adherence, and a range of hardware/software tasks to keep on-site operations running smoothly.

Qualified candidates will have 4–7 years of experience providing quality end-user services, strong customer service skills, and the ability to work onsite. Travel to remote sites may be required, with lifting up to 30 lbs as needed.

Qualifications

• Experience with desktop systems, operating systems, and diverse environments.
• Excellent customer service orientation and verbal communication.
• Experience supporting Windows OS, MS Office, VPN, printing, notebooks and mobile devices.
• Ability to install software and troubleshoot a wide range of applications.
• Analytical thinking and problem-solving ability.
• Flexible travelling to remote sites or clusters.
• Lift up to 30lbs at waist level.

Responsibilities

• Install and configure desktops, laptops, mobile devices and peripherals.
• Perform break/fix, desk-side support, data migration and health checks.
• Provide onsite IT support and end-user assistance at desks.
• Manage SLA adherence and on-call rotations.
• Coordinate with vendors for end-user hardware support.
• Ensure security compliance and inventory management.
• Support events, site setup and disaster recovery as needed.

Skills

Customer service

Windows OS

MS Office

VPN

Printing

Mobile devices

Analytical thinking

CompTIA A+

Education

CompTIA A+ certification

Job description

Immediate need for a talented Desktop support Technician. This is a 12+ Months Contract opportunity with long-term potential and is located in Milwaukee, Wisconsin (Onsite).

Job ID:26-09803

Pay Range: $22 - $25/hour.

Employee benefits include, but are not limited to,

• health insurance (medical, dental, vision)
• 401(k) plan
• paid sick leave (depending on work location)

Key Responsibilities:

• As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users, which includes the following key roles and responsibilities:
• Manage the reporting of SLAs, Adherence of SLA and contract
• Manage shift and shift planning including on call roster
• Manage Resource productivity
• Enable the team with training and development
• Ensure security compliance
• Ensure sufficient inventory level is managed across locations
• Ensure all service requests and incidents are resolved before agreed service levels
• Plan and execute any move request or project work
• Lead the team by providing technical and process assistance to below activities
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health check
• Perform onsite updates, Configuration changes, or Software installations.
• Provide onsite technical assistance to end users by visiting their desk location
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticketstatus and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as
• Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis

Key Requirements and Technology Experience:

• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks, and mobile devices.
• Ability to install software for and troubleshoot a wide range of applications.
• Analytical thinking and problem-solving ability.
• CompTIA A+ certification or equivalent certification
• Flexible travelling to remote sites or cluster
• Should be able to lift weight up to 30lbs at waist level

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.