Technology Specialist

MSI Company; Miami (FL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

MSI Company is seeking a Technology & AI Training Specialist to join its Learning & Development team in a hybrid environment. You will deliver technology and AI training in person and virtually, onboard new hires, and partner with subject matter experts to create effective learning materials.

This role emphasizes training and facilitation over IT support, requiring strong adult-learning skills and the ability to engage groups and tailor content for diverse audiences.

Qualifications

• 5+ years of experience in training/learning & development or related field.
• Proven experience facilitating live classroom training and presenting to groups.
• Strong understanding of adult learning principles and ability to explain technology clearly.

Responsibilities

• Deliver in-person and virtual technology and AI training to employees at various levels.
• Facilitate new-hire onboarding and recurring learning programs.
• Partner with instructional designers and subject matter experts to develop training content.
• Develop job aids, quick-reference guides and learning resources.
• Track attendance and training metrics.

Skills

5+ years experience

Live classroom training

Adult learning principles

Technical aptitude

Engaging presentation

Education

Bachelor's degree in Education/Technology/LD

Job description

Schedule: Hybrid - ideally 5 days onsite initially, with flexibility to move to a minimum of 3 days onsite once established.

Our client is a well-established, fast-paced professional organization seeking a Technology & AI Training Specialist to join its Learning & Development team. This is a highly visible role for someone who enjoys working with people, leading training, and helping employees become more confident with technology.

The ideal candidate is a polished, high-energy trainer/facilitator who understands adult learning, is comfortable presenting to groups, has solid technology experience, and has a genuine interest in AI.

Position Summary

The Technology & AI Training Specialist will deliver technology and AI training through in-person classroom sessions, virtual training, one-on-one instruction, and new-hire onboarding. This person will partner with learning professionals, subject matter experts, and internal stakeholders to develop and deliver effective training and supporting materials.

This is primarily a training and facilitation role, not an IT Support or purely Instructional Design position.

Key Responsibilities

• Deliver in-person and virtual technology and AI training to employees at various levels
• Facilitate new-hire onboarding and other recurring learning programs
• Serve as a visible and approachable technology resource within the organization
• Build relationships with internal stakeholders to understand training needs and business objectives
• Partner with instructional designers and subject matter experts to develop and improve training content
• Develop job aids, quick-reference guides and other learning resources
• Assist with technology/software rollouts, pilot training, testing and user feedback
• Support training projects and coordinate with various internal teams
• Track attendance, maintain learning records and provide training metrics
• Stay current with AI, technology and learning trends and identify opportunities to incorporate new tools into training
• Provide one-on-one coaching and support as needed

Qualifications

Required

• 5+ years of experience in training, learning & development, technology training or a related field
• Proven experience facilitating live classroom training and presenting to groups
• Strong understanding of adult learning principles and the ability to explain technology clearly to different audiences
• Strong technical aptitude with excellent verbal, written and interpersonal communication skills
• Professional, polished and engaging presentation style with the ability to build strong relationships with employees and internal stakeholders

Preferred

• Working knowledge of instructional design principles
• Experience with AI tools or AI-integrated applications is a plus, but AI expertise is not required
• Professional services experience is preferred — law, accounting, tax, finance or similar environments
• Bachelor's degree in Education, Technology, Learning & Development or a related field preferred; equivalent experience considered

Education

Bachelor's degree in Education, Technology, Learning & Development, or a related field preferred; equivalent experience considered.