AI Workforce Specialist

HEARTLAND-BUSINESS-SYSTEMS-LLC; Town of Clinton (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

HEARTLAND-BUSINESS-SYSTEMS-LLC is seeking an AI Workforce Specialist to design and deliver structured AI training programs for office-based team members. This role focuses on building proficiency in AI-enabled workflows and responsible AI use.

The ideal candidate will have 1+ years of experience in training delivery and a Bachelor’s Degree in Business or IT. They should possess strong facilitation, documentation, and analytical skills, ensuring a seamless integration of AI into daily operations.

Qualifications

• 1+ years of experience delivering instructor-led training or technical enablement.
• Experience using AI tools and workflow automation platforms.
• Strong facilitation and analytical skills.

Responsibilities

• Design and deliver structured AI workforce training curriculum.
• Assess employee readiness through diagnostic evaluations.
• Measure post-training outcomes and maintain training records.

Skills

Analytical Skills

Coaching and Development

Communication

Detail Oriented

Judgment

Organized

Problem Solving

Education

Bachelor’s Degree in Business or IT related discipline

Tools

Microsoft Copilot

Power Automate

Power BI

Job description

Position Summary

NOTE: Project up to 1 year of work.

The AI Workforce Specialist designs and delivers structured AI training programs for a customer office-based and computer-facing team members. This role helps participants build measurable proficiency in prompt engineering, workflow automation, data validation, analytics support, and responsible AI use. Success in this position is defined by the ability to translate business processes into practical AI-enabled learning experiences that improve efficiency, accuracy, and policy-aligned adoption. The role supports broader organizational transformation by helping customer team members safely integrate AI into daily work and sustain those capabilities over time.

Roles and Responsibilities

• Design and deliver structured AI workforce training curriculum through instructor-led sessions, workshops, labs, and applied coaching.
• Assess employee readiness through diagnostic evaluations, prompt construction exercises, and baseline workflow performance measurements.
• Develop and facilitate role‑specific AI use cases that improve drafting, summarization, analysis, reporting, documentation, and decision‑support workflows.
• Guide customer team members in creating repeatable AI‑assisted artifacts such as templates, standard operating procedures, checklists, prompts, and automation guides.
• Ensure training and deployment activities align with governance, compliance, confidentiality, and responsible AI usage standards.
• Measure post‑training outcomes including attendance, competency completion, task‑time reduction, error‑rate improvement, supervisor validation, and operational follow‑up.
• Maintain training records, supporting documentation, and program materials needed for internal reporting, audit readiness, and continuous improvement.
• Collaborate with business leaders, supervisors, and subject matter experts to prioritize workforce training needs and sustain AI adoption across departments.
• Perform other duties as assigned by customer and/or business.

Competencies

• Analytical Skills: Ability to gather raw data and process it into meaningful form.
• Coaching and Development: Ability to provide guidance and feedback to strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication: Ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
• Detail Oriented: Attention to all aspects of a situation or task, no matter how small.
• Judgment: Ability to form sound opinions or make decisions by evaluating available information.
• Organized: Structured and methodical approach to work.
• Problem Solving: Ability to recognize courses of action to handle problems or potential problems, and apply contingency plans to solve them.

Required Experience

• 1+ years of experience delivering instructor‑led training, workforce development, technical enablement, or AI‑related business process support.
• Experience delivering instructor‑led training or workforce development programs, or technical enablement initiatives.
• Experience using AI tools, workflow automation platforms, or analytics technologies in business or operational settings.
• Experience assessing learner progress, documenting outcomes, and supporting adoption of new technology‑driven processes.

Preferred Experience

• Experience supporting AI adoption within office‑based, reporting, finance, logistics, human resources, sales, or similar business functions.
• Experience building reusable training assets, standard operating procedures, assessments, or role‑based curriculum materials.
• Experience working within regulated, policy‑driven, or compliance‑sensitive environments where data governance is important.

Required Skills, Education and/or Certifications

• Bachelor’s Degree in Business or IT related discipline or equivalent experience.
• Working knowledge of AI concepts, prompt engineering, workflow automation, and responsible AI practices.
• Strong facilitation, written communication, documentation, and analytical skills with the ability to teach technical concepts clearly.

Preferred Skills, Education and/or Certifications

• Certification or formal training in AI, data analytics, instructional design, workforce development, or change management.
• Experience with Microsoft Copilot, Power Automate, Power BI, or other approved enterprise AI and productivity platforms.
• Experience designing measurable training programs that include pre‑assessments, post‑assessments, and operational performance validation.