Technology Services Intern — IT Support & Troubleshooting

Deltek; Herndon (VA); Hybrid; USD 22,000 - 23,000; Part time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Paid vacation and holidays

Tuition reimbursement

Job summary

Deltek is seeking an entry-level IT support role based in Herndon, VA. Assist with onsite and remote tech support, respond to employee inquiries, and document incidents in the ticketing system.

You will troubleshoot Windows/Mac hardware, software, connectivity, and mobile-device issues, escalate when needed, and help with deployments and inventory. A, strong customer focus and communication are essential.

Qualifications

• Pursuing an associate or bachelor’s degree in IT, CS, cybersecurity, or related field.
• Basic understanding of computer hardware, Windows/macOS, Microsoft apps, networking, or mobile devices.
• Interest in technology and eagerness to learn new tools/processes.
• Clear verbal and written communication skills.
• Customer-focused with patience, professionalism, and respect.
• Ability to organize work, follow instructions, document details, and manage multiple tasks.
• Ability to work independently and with a team.

Responsibilities

• Assist with onsite and remote technical support for employee incidents and service requests under guidance.
• Respond to employee questions professionally with timely status updates.
• Create and update tickets in the incident tracking system with troubleshooting steps and resolutions.
• Troubleshoot Windows and Mac hardware, software, connectivity, peripherals, and mobile-device issues.
• Escalate issues to the appropriate technician or support group when needed.
• Assist with desktop software installations, hardware setup, device deployments, and inventory.
• Support new employee technology orientation and create easy-to-follow user guidance.
• Contribute solutions and lessons learned to the IT Knowledge Base.
• Learn and use enterprise support tools, processes, and service-management practices.
• Participate in team projects and process-improvement initiatives.

Skills

Clear verbal and written comm.

Customer-focused attitude

Organizational skills

Independent work ability

Team collaboration

Interest in technology

Willingness to learn new tools

Education

Pursuing associate/bachelor's or IT/CS degree

Job description

Deltek is seeking an entry-level IT support role based in Herndon, VA. Assist with onsite and remote tech support, respond to employee inquiries, and document incidents in the ticketing system.

You will troubleshoot Windows/Mac hardware, software, connectivity, and mobile-device issues, escalate when needed, and help with deployments and inventory. A, strong customer focus and communication are essential.