Desktop & Security IT Support Engineer

Archer; Ashburn (VA); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Generous paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k

Job summary

Telos Corporation in Ashburn, VA is seeking an experienced IT Helpdesk Technician to troubleshoot and support desktop, laptop, and peripheral devices. You will install and support Windows 11, macOS, and Microsoft 365, manage user accounts, and handle incidents in ServiceNow.

A 3–4 year track record and CompTIA A+ are required or soon after hire. This role offers a comprehensive benefits package, including PTO, medical/dental/vision, tuition reimbursement, and a 401k.

Qualifications

• High school diploma or equivalent, supplemented by technical training or relevant IT support experience.
• Minimum of 3-4 years of experience providing technical support for desktops, laptops, printers, mobile devices, and related peripherals.
• CompTIA A+ certification required or must be obtained within 3 months of hire.
• Proficiency with Windows 11, macOS, and Microsoft 365 applications.
• Working knowledge of Active Directory, user account management, and basic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Experience installing, configuring, and troubleshooting Dell and Apple computers and related hardware.
• Experience using IT ticketing systems to document, track, and resolve technical issues. ServiceNow experience is a plus.
• Strong troubleshooting, problem-solving, and customer service skills.
• Effective communication and organizational skills, with the ability to prioritize tasks and work independently or as part of a team.
• Ability to lift and move IT equipment weighing up to 50 pounds as required.
• Experience with Microsoft Configuration Manager (SCCM), Jamf Pro, or other endpoint management tools is a plus.

Responsibilities

• Troubleshoot, diagnose, and resolve desktop and laptop hardware, software, and operating system issues.
• Install, configure, and support Windows and macOS workstations and approved business applications.
• Install, configure, and troubleshoot local and network printers and related peripherals.
• Provide technical support to users in person, over the phone, and through remote support tools.
• Perform basic network troubleshooting, including wired and wireless connectivity, VPN access, and related issues.
• Provide user account support, including password resets, account unlocks, access requests, and new-hire and termination processing.
• Create, update, prioritize, and resolve incidents and service requests in ServiceNow, escalating issues to the appropriate technical teams when necessary.
• Assist with smartphone support, software installation, application updates, and routine workstation maintenance.
• Deploy, replace, and maintain IT equipment while ensuring accurate asset inventory and assignment records.

Skills

Windows 11

macOS

Microsoft 365

Active Directory

DNS/DHCP

VPN

ServiceNow

SCCM

Jamf Pro

Troubleshooting

Customer service

Documentation

Education

High school diploma

Technical training

Tools

ServiceNow

SCCM

Jamf Pro

Job description

Telos Corporation in Ashburn, VA is seeking an experienced IT Helpdesk Technician to troubleshoot and support desktop, laptop, and peripheral devices. You will install and support Windows 11, macOS, and Microsoft 365, manage user accounts, and handle incidents in ServiceNow.

A 3–4 year track record and CompTIA A+ are required or soon after hire. This role offers a comprehensive benefits package, including PTO, medical/dental/vision, tuition reimbursement, and a 401k.