Help Desk Technician

Tech Army, LLC; Pompano Beach (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Tech Army, LLC is seeking an entry-level IT Support specialist to keep our enterprise hardware and software running smoothly. You will deliver in-person and remote support, handle asset tracking, install and configure devices, and document procedures with clear, concise communication.

You will work on-site in Florida, Monday–Friday 7:00 a.m. to 6:00 p.m., with after-hours on-call and potential travel to remote locations. A high school diploma and 0–1 year IT experience are typical prerequisites.

Qualifications

• 0–1 year IT support experience with basic hardware, software, and troubleshooting knowledge.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure, with strong organizational and time-management skills.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.

Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
• Monitor and maintain computer systems using tools such as Active Directory and MECM.
• Identify and diagnose hardware, software, or network issues and develop plans to resolve them.
• Recommend strategies to improve efficiency and implement new practices, devices, or software.
• Demonstrate proficiency in Office 365 applications (Outlook, Excel, Word, Teams, Windows 10/11).
• Collaborate with other IT departments on projects and initiatives.
• Work onsite during hours 7:00 a.m.–6:00 p.m., Monday–Friday; participate in after-hours on-call rotation.
• Travel to remote locations to provide support as needed.
• Perform other duties as assigned.
• Must be able to lift 50 pounds.

Skills

IT support

Problem solving

Analytical thinking

Adaptability

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Active Directory

MECM

Office 365

MS Teams

Windows 10/11

Job description

Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through

Job Responsibilities:

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
• Monitor and maintain computer systems using company-provided tools such as Active Directory and MicrosoftEndpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, orreplace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, andWindows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.
• Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• Participate in after-hours (evening and weekend) on-call rotation.
• Travel to remote locations to provide support as needed.
• Perform other duties as assigned.
• Must be able to lift 50 pounds.

Required Skills:

• High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterpriseexperience preferred.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure, with strong organizational and time-management skills.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.
• Works under general guidance from senior IT staff, following documented procedures and checklists.

Experience:

0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.

Complexity:

Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. Generally follows documented procedures and checklists.