Technology Resiliency Lead — Production, DR & Audit Readiness

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Technology Support Lead within Asset & Wealth Management Technology to drive resiliency governance and operational stability across the AWM portfolio.

You will oversee testing, documentation, and evidence management while guiding application owners on resiliency and security controls. You will coordinate enterprise-wide exercises, manage incidents, and promote AI-assisted practices to improve triage speed, ensuring regulatory adherence and audit readiness across

Qualifications

• 5+ years of experience in troubleshooting, resolving, and maintaining IT services.
• Experience in resiliency / business continuity / disaster recovery / control environments.

Responsibilities

• Own portfolio-level resiliency governance and evidence management.
• Lead resiliency testing (DR, cyber recovery, data restore, sustained operations) and remediation tracking.
• Provide guidance on resiliency planning and documentation standards.
• Maintain alignment to resiliency taxonomy and control mapping across portfolio.
• Produce reporting and data analysis for audit readiness and risk trends.
• Coordinate exercises outside standard hours and document outcomes.
• Lead adoption of enterprise AI capabilities with human-in-the-loop validation.
• Manage incident, problem, and change processes for full stack tech.

Skills

IT operations

Disaster recovery

Regulatory compliance

Stakeholder management

AI in operations

Incident management

Monitoring

On-prem & cloud

Tools

Observability platforms

AI-assisted tooling

Job description

JPMorgan Chase & Co. seeks a Technology Support Lead within Asset & Wealth Management Technology to drive resiliency governance and operational stability across the AWM portfolio.

You will oversee testing, documentation, and evidence management while guiding application owners on resiliency and security controls. You will coordinate enterprise-wide exercises, manage incidents, and promote AI-assisted practices to improve triage speed, ensuring regulatory adherence and audit readiness across