Technology Support III — Production Ops & AI-Driven Resilience

JPMorganChase; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorganChase is seeking a Technology Support III to ensure operational stability, availability, and performance of production application flows in Corporate Sector - Finance/ GFT - Tech Invest Governance. You will troubleshoot, maintain, and resolve production service interruptions across internally and externally developed systems to deliver a seamless user experience.

The role emphasizes using AI-assisted capabilities, observability tools, and adherence to ITIL processes to drive continuous

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Demonstrates experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Experience in observability and monitoring tools and techniques specifically in Dynatrace, Grafana and Splunk including configuration, integration and analysis of application and infrastructure metrics.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity security requirements
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures
• Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations
• Knowledge building and gathering that results in KT articles, processes, and documentation
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Skills

IT troubleshooting

IT operations

Incident management

Cloud familiarity

ITIL awareness

Tools

Dynatrace

Grafana

Splunk

AWS knowledge

Automation scripting

Job description

JPMorganChase is seeking a Technology Support III to ensure operational stability, availability, and performance of production application flows in Corporate Sector - Finance/ GFT - Tech Invest Governance. You will troubleshoot, maintain, and resolve production service interruptions across internally and externally developed systems to deliver a seamless user experience.

The role emphasizes using AI-assisted capabilities, observability tools, and adherence to ITIL processes to drive continuous