Technology Support Lead - AI-Driven Incident & Reliability

JPMorganChase; Plano (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Chase seeks a Technology Support Lead within Consumer Community Banking's JP Morgan Wealth Management to drive operational stability, availability, and performance of production services. You will lead incident response, collaborate across teams and leverage AI-assisted methods to improve triage and remediation while upholding security and auditability.

You will supervise cross-functional technologists, ensure adherence to processes, and support enterprise-scale environments in a dynamic banking

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Experience using enterprise-authorized AI capabilities to support production operations workflows.
• Ability to review and validate AI-assisted incident recommendations with data sensitivity awareness.
• Experience managing applications or infrastructure in large-scale environments (on‑prem and cloud).
• Experience with ServiceNow, Confluence, Jira.
• Familiarity with ITIL processes.

Responsibilities

• Lead teams delivering end-to-end application or infrastructure service delivery.
• Oversee adoption of enterprise AI capabilities to improve incident triage speed and consistency.
• Ensure operational stability and availability through policy execution.
• Monitor production environments and drive observability improvements.
• Escalate and communicate issues to stakeholders during incident resolution and service restoration.
• Lead incident, problem, and change management for full stack systems.
• Apply AI-assisted practices to identify patterns and validate remediation actions.

Job description

Chase seeks a Technology Support Lead within Consumer Community Banking's JP Morgan Wealth Management to drive operational stability, availability, and performance of production services. You will lead incident response, collaborate across teams and leverage AI-assisted methods to improve triage and remediation while upholding security and auditability.

You will supervise cross-functional technologists, ensure adherence to processes, and support enterprise-scale environments in a dynamic banking