Global IT Asset & Operations Lead

JPMorgan Chase; Totowa (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase is seeking a Technology Support Lead to guide IT Asset Management and Logistics, ensuring data quality and driving automation across global operations. You will lead a team, oversee asset lifecycle, and collaborate with stakeholders to improve processes and controls.

This role focuses on operational stability, incident prevention, and continuous improvement within a large-scale environment, offering opportunities to influence enterprise technology practices.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• Strong leadership and people management skills.
• Expert knowledge of Asset Management and Ticketing Systems.
• Strong knowledge of risk, compliance standards, and operational controls.
• Ability to identify and mitigate risks associated with asset management activities.
• Ability to lead and oversee project initiatives from design through handover.
• Experience managing third-party vendors and third-party delivered services.
• Self-motivated, organized, detail-oriented, with strong communication skills.

Responsibilities

• Supports the IT Asset Management & Logistics team through daily leadership, coaching, and operational oversight.
• Serves as the primary liaison for data quality, coordinating efforts across departments to identify, investigate, and resolve data discrepancies while promoting adherence to established standards and processes.
• Monitors global operational performance through daily reporting, ensuring timely data quality resolution and/or escalation.
• Leads data quality automation efforts to increase efficiency and improve data integrity across operational processes.
• Provide operational expertise, guidance, and training to global stakeholders and peers to drive consistency and standardization.
• Oversees the receipt, storage, and disposition of technology assets, ensuring compliance throughout the asset lifecycle.
• Ensures accurate and timely updates to IT Asset Management systems, inventory repositories, workflow tools, and operational databases.
• Maintains compliance with all audit and operational requirements through documented controls and procedures.
• Partners with stakeholders to identify risks, assess operational effectiveness, and implement corrective actions to improve data quality.
• Reviews operational reporting, inventory accuracy, asset lifecycle metrics, and process compliance to support decision-making and continuous improvement.

Skills

Leadership

Asset Management

Ticketing Systems

Risk & Compliance

Project Delivery

Vendor Management

Data Quality

Incident Management

Communication

Tools

ITSM Tools

Job description

JPMorgan Chase is seeking a Technology Support Lead to guide IT Asset Management and Logistics, ensuring data quality and driving automation across global operations. You will lead a team, oversee asset lifecycle, and collaborate with stakeholders to improve processes and controls.

This role focuses on operational stability, incident prevention, and continuous improvement within a large-scale environment, offering opportunities to influence enterprise technology practices.