Technology Operations Specialist: Keep Systems Stable

Truist; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Tax-advantaged savings accounts

Paid holidays

Job summary

Truist is seeking a Tech Operations Specialist to support day-to-day technology platforms, infrastructure, and systems, ensuring production stability across hardware, software, databases, and end-user technology.

The role emphasizes following established procedures, coordinating with cross‑functional teams, monitoring performance, and assisting with deployments while upholding security and risk management standards.

Qualifications

• High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.
• Working knowledge of IT infrastructure components including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.
• 5+ years of hands‑on experience as batch analyst or mainframe console operator in large‑scale enterprise environments.
• 5+ years of navigating in mainframe z/OS environment (TSO, SDFS, JES2, Initiators, etc).
• 5+ years of experience with ESP batch scheduler product.
• 5+ years navigating mainframe environment (z/OS, TSO, SDSF, ESP, SYSLOG).
• Understanding of mainframe JCL for job execution, and system initiators.
• Experience operating within ITIL‑based environments and change management processes.
• Strong written and verbal English communication skills.

Responsibilities

• Delivers day-to-day operational support for assigned technology platforms, infrastructure, and systems, helping maintain production stability and performance.
• Administers and supports hardware, software, databases, and enduser technology by following established procedures, checking and adjusting work methods as needed to ensure reliable and scalable service delivery.
• Works with other technology teams to coordinate routine operational activities, raising questions or concerns when issues, risks, or dependencies are identified.
• Monitors system performance, alerts, and queues, resolving issues within defined scope and escalating more complex problems to appropriate teams for timely resolution.
• May support and coordinate installation planning activities by managing schedules, tracking readiness tasks and dependencies, identifying and addressing non‑routine planning issues, and working with internal teams and vendors to support timely and compliant deployments.
• Follows and reinforces approved standards, policies, and procedures in daily work to support compliance, security, and risk management, flagging gaps or inconsistencies to more senior teammates.
• Participates in scheduled maintenance, upgrades, and troubleshooting tasks by executing runbooks and documented steps, validating outcomes, and helping minimize service disruptions.
• Documents requests, workarounds, and resolutions clearly and accurately to support continuous improvement of support processes.
• Contributes input on recurring issues and observed trends to help assess operational needs and plan improvements or small-scale technology initiatives.
• Provides technical assistance and training to lower level support teammates, including explaining procedures, walking through troubleshooting steps, and reviewing their work for accuracy where appropriate.

Skills

Batch analysis

Mainframe z/OS

ESP batch scheduler

ITIL processes

Change management

English communication

TSO

SDSF

Education

High school diploma

Tools

JES2

JCL

ESP batch scheduler

TSO

SDSF

z/OS environment

Job description

Truist is seeking a Tech Operations Specialist to support day-to-day technology platforms, infrastructure, and systems, ensuring production stability across hardware, software, databases, and end-user technology.

The role emphasizes following established procedures, coordinating with cross‑functional teams, monitoring performance, and assisting with deployments while upholding security and risk management standards.