Executive IT Support Engineer - Secure, Seamless Tech

Socket.dev; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Benefits package

Job summary

Truist Financial Corporation seeks an experienced technology operations professional to provide white-glove support for executive leadership and governance teams. You will manage complex technical services, ensure security and reliability across platforms, and drive continuous improvement in incident response, onboarding/offboarding, and service delivery.

The role emphasizes independent work, collaboration with multiple teams, and maintaining confidentiality while delivering high levels of

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related technical discipline.
• Minimum of 5 years of progressive experience in technology operations.
• Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Proven track record in technology governance, strategic planning, and operational excellence.

Responsibilities

• Delivers technology operations for assigned systems or services, working independently under general supervision to meet targets for performance, availability, reliability, and security.
• Owns and executes defined processes within the area of responsibility, contributing to the development and maintenance of technology standards, runbooks, and governance patterns.
• Leads components of larger initiatives or moderately complex efforts within the job area by planning, designing, and implementing technical solutions and operational improvements.
• Demonstrates innovative thinking by analyzing current tools and processes, evaluating emerging technologies, automation, and optimization techniques.
• Provides technical guidance and informal coaching to teammates by participating in design and code reviews, assisting with complex troubleshooting, and sharing best practices.
• Translates technical and business requirements into practical implementation plans, offering recommendations that support enhancements to products, services, or operational practices.
• Collaborates with vendors, partners, and adjacent teams to support integration, solution design, and adherence to operational and architectural expectations.
• Monitors and analyzes operational metrics, logs, and observability data for owned services, using deep analysis to identify issues, propose remediation options, and drive continuous improvement.
• Serves as a technical contact point for vendors, partners, and adjacent teams on assigned solutions or services, collaborating on design and integration choices and helping ensure they align with established operational and architectural expectations.
• May perform incident response for medium-to-high priority issues, including identification, triage, troubleshooting, and restoration.
• Contributes to the design and maintenance of incident management, disaster recovery, and business continuity procedures.

Skills

Technology operations

IT governance

Strategic planning

Operational excellence

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Collaboration tools

Endpoint management

Security and compliance tools

Job description

Truist Financial Corporation seeks an experienced technology operations professional to provide white-glove support for executive leadership and governance teams. You will manage complex technical services, ensure security and reliability across platforms, and drive continuous improvement in incident response, onboarding/offboarding, and service delivery.

The role emphasizes independent work, collaboration with multiple teams, and maintaining confidentiality while delivering high levels of