ELECTROMECHANICAL MAINTENANCE TECHNICIAN - IT STATEWIDE SYSTEMS TECHNICIAN 1-4 (OTS/PSS #50537407)

State of Louisiana; Baton Rouge (LA); Sur place; USD 42 000 - 70 000; Plein temps

Résumé du poste

The Office of Technology Services in Louisiana seeks an IT Statewide Systems Technician 1 to provide highly complex technical support for statewide production print and mail systems. The role supports the IT enterprise and guides junior staff as a technical lead.

Appointment type allows new hire or promotion; career progression path to IT Statewide Systems Technician 2/3/4 is described in the posting. Salary ranges vary by progression level and location within Louisiana.

Qualifications

• Four years of experience in information technology; OR six years of full-time work experience in any field plus two years of IT experience; OR an associate's degree in information technology plus two years of IT experience; OR a bachelor’s degree plus two years of IT experience; OR a bachelor’s degree with 24 semester hours in IT/CS/engineering/math/business analytics plus one year of IT experience; OR a master’s degree plus one year of IT experience.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards six years of IT experience; max substitution is 120 semester hours (4 years).
• NOTE: A certification in an approved area may be substituted for education/experience at hire/promotion, if appointed from a Certificate of Eligibles.

Responsabilités

• Provides highly complex technical support for statewide enterprise consumer communications technologies including production print and mail systems; acts as a technical lead for complex tasks.
• Provides highly complex hardware and software technical support for statewide print, mail, and data systems and guides lower-level technicians.
• Develops and documents standardized procedures; produces highly complex reports for production print and mail functions.
• Develops training materials and conducts training of lower-level staff on production print and mail services.

Connaissances

IT experience

Problem solving

Team collaboration

Technical lead responsibilities

Formation

Associate's degree in IT

Bachelor's degree in IT-related field

Master's degree in IT-related field

Outils

IT certification

Description du poste

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Production Support Services. Req 227319.

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Qualifications and Experience Substitution

• Four years of experience in information technology; OR
• Six years of full-time work experience in any field plus two years of experience in information technology; OR
• An associate's degree in information technology plus two years of experience in information technology; OR
• A bachelor’s degree plus two years of experience in information technology; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR
• A master’s degree plus one year of experience in information technology.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Duties

• Provides highly complex technical support as needed for statewide enterprise consumer communications technologies, such as production print and mail systems. Serves as a technical lead by acting as a technical reference for team members on moderately complex issues and by assisting in the triage of work tasks for other operators and technicians. Serves as a technical lead for highly complex end user technologies by collaborating with vendors on systems development, configuration, and maintenance.
• Serves as a technical lead by providing highly complex hardware and software technical support for statewide information technology print, mail, and data systems. Provides guidance to lower-level technicians in resolving complex technical issues specific to print or mail hardware.
• Participates in the development and documentation of standardized procedures for highly complex technical support tasks. Develops and publishes highly complex reports pertaining to production print and mail functions and technologies.
• Serves as a technical lead for providing training on highly complex production print and mail services and technologies. Develops training materials and schedules and conducts training of lower-level staff.
• Other duties.

Position-Specific Details

Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Louisiana is a “State as a Model Employer” for People with Disabilities.

Career Progression: This position does participate in a Career Progression Group.

Compensation

The salary range listed on the job posting reflects the pay grade minimum and maximum for the IT Statewide Systems Technician 1 job title. The salary range pay grade minimum and maximum for the other levels of the career progression group can be viewed using the links below:

• IT Statewide Systems Technician 2
• IT Statewide Systems Technician 3
• IT Statewide System Technician 4

The official job specifications for this role, as defined by the State Civil Service, can be found here.