Business Analyst

ManpowerGroup Global, Inc.; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Act

Job summary

ManpowerGroup Global, Inc. in Cincinnati, OH is seeking a Business Analyst to gather, analyze, and validate requirements for platform implementations.

You will coordinate with architecture, telephony, and external teams to define integration requirements and facilitate discovery sessions to identify new capabilities and business value. The role requires strong communication, stakeholder management, and experience coordinating with development and testing teams to ensure validation across phases

Qualifications

• Experience working with contact center platforms and integration requirements.
• Strong communication and stakeholder management skills.
• Ability to facilitate discovery sessions and prioritize enhancements.
• Knowledge of enterprise architecture principles and platform integration.
• Experience in coordinating with development and testing teams for validation processes.

Responsibilities

• Collaborate with business teams to gather, analyze, document, and validate requirements for platform implementation.
• Coordinate with architecture, telephony, and external application teams to define integration requirements.
• Facilitate requirement discovery sessions to identify new capabilities and assess business value.
• Ensure requirements align with enterprise architecture principles and existing platforms.
• Work with development and testing teams to validate functionality across various phases.

Skills

Contact center platforms

Integration requirements

Communication

Stakeholder management

Discovery sessions

Prioritizing enhancements

Enterprise architecture

Platform integration

Development coordination

Testing coordination

Job description

Our client, a leading organization in the industry, is seeking a Business Analyst to join their team. As a Business Analyst, you will be part of the Business Support Department supporting various project teams. The ideal candidate will demonstrate strong analytical skills, excellent communication, and a proactive mindset, which will align successfully within the organization.

Job Title:

Location:

Cincinnati, Ohio

What's the Job?

• Collaborate with business teams to gather, analyze, document, and validate requirements for platform implementation.
• Coordinate with architecture, telephony, and external application teams to define integration requirements.
• Facilitate requirement discovery sessions to identify new capabilities and assess business value.
• Ensure requirements align with enterprise architecture principles and existing platforms.
• Work with development and testing teams to validate functionality across various phases.

What's Needed?

• Experience working with contact center platforms and integration requirements.
• Strong communication and stakeholder management skills.
• Ability to facilitate discovery sessions and prioritize enhancements.
• Knowledge of enterprise architecture principles and platform integration.
• Experience in coordinating with development and testing teams for validation processes.

What's in it for me?

• Opportunity to work on impactful projects within a dynamic organization.
• Collaborative environment fostering professional growth.
• Exposure to innovative contact center solutions and technologies.
• Supportive team culture emphasizing diversity and inclusion.
• Potential for career advancement through challenging assignments.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.