Technology Modernization & Process Improvement Analyst

Tushar Barot - Supreme Insurance Services; Cary (NC); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Hybrid remote work

Flexible schedule

Competitive pay

Health insurance

401(k) matching & pension

Generous PTO

Paid professional development

Casual dress code

Gym membership reimbursement

Staff Tranquility Room

Job stability

Compressed workweek

Job summary

Supreme Insurance Services is seeking a Business Transformation Analyst to modernize critical insurance technology, streamline workflows, and drive innovative solutions across the organization. You will connect business users, leadership, vendors, and development teams to translate complex needs into actionable requirements and durable system changes.

The role focuses on reducing friction, improving follow-through, and enabling better data access, reporting, and AI-enabled processes.

Qualifications

• Experience in business analysis, systems implementation, process improvement, or technology transformation.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Strong judgment and attention to detail; handle confidential or complex information.

Responsibilities

• Technology modernization of legacy systems.
• Document current processes and design future-state workflows.
• Translate business needs into clear requirements and coordinate with leadership, users, vendors, and development teams.
• Support testing, track issues, and prepare teams for launches.
• Improve data quality, reporting, dashboards, and system support.
• Identify opportunities to use AI, automation, and emerging technology to streamline tasks.

Tools

Salesforce CRM

Workflow tools

CRM systems

Job description

Supreme Insurance Services is seeking a Business Transformation Analyst to modernize critical insurance technology, streamline workflows, and drive innovative solutions across the organization. You will connect business users, leadership, vendors, and development teams to translate complex needs into actionable requirements and durable system changes.

The role focuses on reducing friction, improving follow-through, and enabling better data access, reporting, and AI-enabled processes.