Transformation Analyst: AI-Driven Process Optimization

Brightway Insurance

Jacksonville (FL)

On-site

USD 70,000 - 110,000

Full time

14 days+

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Job summary

Brightway Insurance in Jacksonville, FL is seeking a Business Transformation Analyst to drive policy servicing improvements, automation readiness, and technology optimization across the Engagement Center. You will map current-state processes, prepare workflows for AI-driven automation, and partner with Engineering and Product to advance service delivery.

The ideal candidate is analytical and data-driven, uses metrics to identify high-opportunity processes, and serves as a liaison between the EC,

Qualifications

Bachelor's degree in Business, Operations, Information Systems, or related field, or equivalent experience.
3-5 years of experience in business analysis, process improvement, transformation, or a related role.
Experience with process mapping and workflow documentation.
Strong analytical and data skills, with the ability to use metrics to identify and prioritize improvement opportunities.
Excellent communication and stakeholder management skills, including with technology and vendor partners.
Familiarity with Agile methodologies and project management tools such as Jira, Azure DevOps, Monday.com, or similar platforms.

Responsibilities

Map current-state and future-state business processes and workflows to support transformation and automation initiatives.
Identify, evaluate, and prepare processes for AI automation and agentic process automation (APA), continuously scanning for new opportunities to improve efficiency, accuracy, and scalability.
Represent the Engagement Center in partnership with Engineering, Product, and technology teams to optimize and evolve the EC's policy administration.
Serve as a liaison to third-party vendor partners, providing goals, guidance, and leadership to drive performance, integration, and issue resolution.
Lead regular vendor performance and improvement sessions to track progress against goals and identify opportunities for enhanced service delivery.
Use analytics and operational data to identify and prioritize the processes and workflows with the greatest opportunity for improvement.
Gather, document, and validate business requirements tied to process, technology, and automation initiatives.
Coordinate project activities, timelines, deliverables, and dependencies across cross-functional teams.
Monitor progress on transformation initiatives and provide regular status updates to stakeholders and leadership.
Identify risks, issues, and roadblocks, and partner with stakeholders to develop mitigation plans.
Support testing efforts, including user acceptance testing (UAT), defect tracking, and validation of business and automation requirements.
Facilitate root‑cause analysis for complex workflow or system issues and drive cross‑department solutions.
Assist with change management, communication planning, training coordination, and implementation activities.
Develop and maintain process maps, standard operating procedures, project documentation,and reporting tools.