Hybrid IT Support Intern — Helpdesk & Tech Ops

Competitive Innovations, LLC; Virginia (MN); Híbrido; USD 13.000 - 20.000; Jornada completa

Descripción de la vacante

Competitive Innovations LLC is offering a hybrid IT Support Internship designed for early career students to gain hands-on experience with Microsoft technologies, cybersecurity, web development, and digital transformation. The intern will work with experienced teams on real projects for public and private sector clients, building practical skills while contributing to meaningful work.

The role focuses on helpdesk and IT support: first-line assistance, troubleshooting, account setup,

Formación

• Currently enrolled in IT-related bachelor’s program (CS, cybersecurity, BIS or similar).
• Interest in helpdesk, IT support, and security topics.
• Able to commit to 10 hours per week minimum.

Responsabilidades

• Provide first-line technical support via ticketing, email, chat, or remote channels.
• Troubleshoot workstation, application, printer, and connectivity issues; escalate when needed.
• Assist with user account setup, password resets, and onboarding/offboarding tasks.
• Document incidents and resolutions in knowledge bases or ticketing systems.
• Assist with device setup, software installation, and system updates.
• Contribute to a friendly, professional support experience and learn from the team.

Conocimientos

Customer service

Communication

Troubleshooting

Documentation

Educación

2nd or 3rd year IT-related student (CS, Cybersecurity, BIS)

Herramientas

Microsoft 365

Windows

AWS

Descripción del empleo

Competitive Innovations LLC is offering a hybrid IT Support Internship designed for early career students to gain hands-on experience with Microsoft technologies, cybersecurity, web development, and digital transformation. The intern will work with experienced teams on real projects for public and private sector clients, building practical skills while contributing to meaningful work.

The role focuses on helpdesk and IT support: first-line assistance, troubleshooting, account setup,