Remote IT Service Desk Intern: Hands-On Tech & Networking

RSM; Boston (MA); Hybrid; USD 44,000 - 52,000; Full time

Job summary

RSM is seeking a Managed IT Service (MTS) Desk Intern to join our Technology Consulting group in a hybrid Boston office. You will gain exposure to infrastructure engineering, technology design, and client engagements while supporting remote IT services for external managed service clients.

The role emphasizes strong technical ability, exceptional customer service, and a willingness to learn. Travel up to 25% may be required as you support multiple clients and projects.

Qualifications

• A passion for technology and a desire to learn.
• Pursuing a Bachelor’s degree in MIS, CS or IT related concentration.
• A minimum 3.0 GPA is preferred.
• Excellent customer service skills.
• Focused on attention to detail.
• Travel to assigned client locations is required. Must have access to reliable transportation.

Responsibilities

• Provide phone and email technical support for end-users to resolve any hardware or software issues.
• Support and troubleshoot workstations, servers and network related issues.
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients.
• Adaptability to changing processes and technology.
• Works well within team interactions.
• Monitor and troubleshoot client backups.
• Escalate client issues through the proper channels.
• Manage cases according to defined case impact and priority.
• Maintain client security standards and confidentiality of information.
• Clearly document support issues and all resolution steps in RSM’s ticketing system.

Skills

Customer service orientation

Attention to detail

Strong communication

Team collaboration

Willingness to learn

Education

Bachelor’s degree in MIS/CS/IT concentration

Tools

Microsoft Office

Windows

SharePoint

Job description

RSM is seeking a Managed IT Service (MTS) Desk Intern to join our Technology Consulting group in a hybrid Boston office. You will gain exposure to infrastructure engineering, technology design, and client engagements while supporting remote IT services for external managed service clients.

The role emphasizes strong technical ability, exceptional customer service, and a willingness to learn. Travel up to 25% may be required as you support multiple clients and projects.