Paid IT Support Intern — MSP Help Desk & Learning

ATB Technologies, LLC; St. Louis (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid internship

Company lunch

Job summary

ATB Technologies, LLC, a St. Louis MSP, is offering a full-time summer internship for students to build a foundation in IT support on our Help Desk. The role centers on technical support, ticketing, and client communication within a modern MSP environment.

Interns will shadow other departments, observe project scoping, and gain exposure to on-site client visits. The program runs 12 weeks, starting 5/17/2027 and ending 8/6/2027, with on-site work at our Chesterfield office.

Qualifications

• Currently enrolled in a college or university program in a relevant field (e.g., Computer Science, IT, Network Administration, Cybersecurity).
• Preferred graduation date: December 2027, May 2028 or December 2028.
• Enthusiastic about technology and eager to learn in a fast-paced environment.
• Basic proficiency with Windows, Mac, and mobile devices.
• Familiarity with networking and cloud technologies is a plus.
• Actively pursuing or holding relevant IT certifications is a plus.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively.

Responsibilities

• Provide technical support for client systems, software, and hardware.
• Respond to incoming support requests with professionalism and clear communication.
• Document issues and resolutions thoroughly in our ticketing system.
• Monitor and troubleshoot systems, including desktops, servers, firewalls, and networking equipment.
• Assist in identifying and implementing solutions to customer issues.
• Participate in follow-ups and elevate issues internally when needed.

Skills

Windows

Mac

Networking

Cloud technologies

IT certifications

Problem-solving

Communication

Independent work

Education

Pursuing CS/IT degree

Tools

Ticketing system

Job description

ATB Technologies, LLC, a St. Louis MSP, is offering a full-time summer internship for students to build a foundation in IT support on our Help Desk. The role centers on technical support, ticketing, and client communication within a modern MSP environment.

Interns will shadow other departments, observe project scoping, and gain exposure to on-site client visits. The program runs 12 weeks, starting 5/17/2027 and ending 8/6/2027, with on-site work at our Chesterfield office.