Technology Associate, District - 12 Months (Temp-to Perm)

Operations Team - District Office; Foxborough (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Foxborough Regional Charter School is seeking a Technology Associate for the District Office in Foxborough, MA. This 12-month temp-to-perm role focuses on frontline IT support for desktops, Chromebooks, printers and classroom tech, with emphasis on timely ticket resolution and user satisfaction.

The position requires experience in Windows, ChromeOS, and Google Workspace for Education, plus strong customer service and a willingness to support events and staff trainings.

Qualifications

• High school diploma or equivalent; associate degree or IT coursework preferred.
• At least one year of IT support experience, ideally in a school setting.
• Proficiency troubleshooting Windows, ChromeOS, and Google Workspace for Education.
• Strong customer service and communication skills.
• Commitment to the school's mission and serving a diverse community.
• Ability to lift up to 40 pounds and access ladders/data closet wiring.
• Experience with help desk ticketing systems (e.g., IncidentIQ) and familiarity with K-12 settings is a plus.

Responsibilities

• Provide frontline technical support for desktops, laptops, Chromebooks, printers, and other school technology.
• Respond to help desk tickets, emails, and in-person requests promptly and professionally.
• Troubleshoot login, connectivity, and platform usability across Google Workspace, SIS, and learning platforms.
• Set up and support technology for school events, standardized testing, and staff trainings.
• Support network basics and classroom audiovisual setups; assist with technology projects.

Skills

Windows troubleshooting

ChromeOS

Google Workspace

Customer service

Communication

Help desk ticketing

Physical lifting 40 lbs

K-12 exposure

Education

High school diploma

Associate degree / IT coursework

Tools

IncidentIQ

Job description

Technology Associate, District - 12 Months (Temp-to Perm)

Foxborough Regional Charter School Operations Team - District Office - Foxborough, Massachusetts Open in Google Maps

This job is also posted in Foxborough Regional Charter School

Job Details

Job ID: 5353264

Application Deadline: Posted until filled

Re-Posted: Sep 24, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Core Responsibilities

Tier 1 & Tier 2 Technical Support:

• * Provide frontline technical support for desktops, laptops, Chromebooks, printers, and other school technology.
• * Respond to help desk tickets, emails, and in-person requests in a timely and professional manner.
• * Troubleshoot issues related to login access, connectivity, and platform usability across systems like Google Workspace, the Student Information System, and learning platforms.
• * Set up and support technology for school events, standardized testing, and staff trainings.

Device & Systems Management

• * Prepare, configure, and deploy devices to students and staff, ensuring accurate asset tagging and inventory management.
• * Maintain and support the school's fleet of Chromebooks and staff laptops, including routine maintenance, updates, and repairs.
• * Assist in managing devices through the Google Admin Console and other mobile device management (MDM) systems.

Infrastructure & Project Support

• * Perform basic network troubleshooting, such as checking Wi-Fi access points and diagnosing connectivity issues.
• * Support the setup of classroom audiovisual and peripheral technology.
• * Participate in technology projects involving systems upgrades, infrastructure improvements, and network optimization under the guidance of the Director of Technology.

Documentation & Communication

• * Maintain detailed documentation for device deployment, support procedures, and help desk activity.
• * Collaborate with other school departments, Lead Tech associate and the Director of Technology on various projects.

Key Performance Indicators (KPIs)

• * Timeliness and efficiency of help desk ticket resolution.
• * Accuracy and organization of technology inventory and asset tagging.
• * Reliability and functionality of classroom and event technology setups.
• * Positive feedback from staff and students regarding technical support.
• * Quality of documentation for support procedures and deployments.

Required Skills and Qualifications

• * High school diploma or equivalent (associate’s degree or coursework in IT preferred).
• * At least one year of relevant IT support experience, ideally in a school or service-oriented environment.
• * Proficiency in troubleshooting Windows, ChromeOS, and Google Workspace for Education environments.
• * Strong customer service and communication skills.
• * A commitment to the school's mission and ability to work with a diverse community.
• * Ability to lift and move equipment up to 40 pounds. Can access ladder and troubleshoot secure data closet wiring.
• * Experience with help desk ticketing systems (e.g., IncidentIQ) and familiarity with K-12 educational settings is a plus.

Salary and Benefits

Salary Range: $55,000 to $65,000 annually, commensurate with experience

FRCS offers a comprehensive benefits package including health, dental, and retirement plans, as well as paid time off and professional development opportunities

Position Type: Full-Time

Salary: $55,000 to $65,000 Per Year

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Employment
• 131 Central Street
• Foxborough, Massachusetts 02035
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]